System Support Engineer I

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $31 - $49 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Respond to customer inquiries for technical assistance by telephone and chat • Troubleshoot basic- to moderate-complexity instrument issues with limited assistance • Document all customer interactions accurately in the service management system • Follow up closely on ongoing service interactions • Interface with advanced support specialists and other departments • Place parts orders as required • Participate in on-call planning aligned with support hours • Use tools such as merged reality and remote system access to resolve issues • Promote and ensure privacy and security related to PHI according to HIPAA and GDPR • Maintain a high degree of customer satisfaction and confidence in Bioscience products and services • Maintain a professional image in behavior and verbal and written communications • Perform other related duties and assignments as required

🎯 Requirements

• Basic level of experience using, troubleshooting, and repairing relevant equipment, including medical devices and electronic systems • Lab experience in flow cytometry, immunology, immuno-oncology, molecular and cellular biology, or a related biologic field highly preferred • Associate degree, preferably in Electronics, Computers, or Biomedical Engineering • Effective communication and customer service skills • Technical writing and typing skills • Ability to manage complex technical conversations via telephone, chat, and email • Basic working knowledge of electronics and electro-mechanical devices • Proficient PC skills, including Microsoft Office and general applications • Working knowledge and experience of networking setup and troubleshooting • Effective interpersonal, organization, and prioritization skills • Ability to multitask and adapt to a changing business environment • Ability to work as part of a team with moderate supervision • Strong customer- and solution-oriented focus • Willingness to work Pacific Time Zone hours • Ability to support customers across North America, including the United States and Canada

🏖️ Benefits

• Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs • Workplace accommodations considered pursuant to applicable law • Training travel provided/required • Learning, growth, and development opportunities