Senior Support Technician

Job not on LinkedIn

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Endeavor

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📱 Media

⚽ Sports

📣 Marketing

💰 $15M Private equity on 2023-09

Media • Sports • Marketing

Endeavor is a global sports and entertainment company that represents and manages talent, storytellers, and premium brands while producing and licensing content and events. Through its WME Group network (including WME, IMG Licensing, and Pantheon Media), it provides talent agency services across film, television, music, fashion, books, digital media and sports; manages brand and franchise licensing; and produces unscripted and live-event content such as factual entertainment, documentaries, true crime and sports programming. The company focuses on unlocking brand potential and producing first‑class content across global markets.

📋 Description

• Lead high-severity incident response, including P1 and major incident scenarios • Provide technical direction and coordinate responses across Service Desk, NOC, Professional Services, and vendor resources • Execute root-cause fixes from Problem Management, including complex remediation, known error resolution, and post-incident preventive work • Own and improve Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue • Retire stale or contradictory documentation • Drive automation improvements by scripting standard fixes, tuning RMM automation, and identifying automation-first procedures • Provide technical coaching and enablement to Support Technician I and II employees • Pair on complex tickets, review knowledge articles, and lead technical training sessions • Investigate individual client problems and cross-client Problem Management patterns requiring Tier 3 investigation • Model ticket documentation, time entry, and closure standards • Partner with the Service Desk Manager on Continual Improvement Register items and service improvement plans • Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO on shared work, transitions, and improvement initiatives • Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA • Participate in the weekly on-call rotation • Perform additional tasks required by management

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent experience • 7+ years support experience • Deep troubleshooting expertise across enterprise networking, Windows Server, Microsoft 365, Azure and Entra ID, virtualization, backup and disaster recovery, and security tooling • Skill in installing, repairing, and maintaining network and infrastructure equipment • Strong analytical thinking, problem-solving, and root-cause analysis skills • Excellent verbal and written communication with the ability to lead technical bridges and post-incident reviews • Proficiency with ConnectWise PSA, ConnectWise RMM (Automate), IT Glue, Confluence, and scripting for automation (PowerShell) • Strong working knowledge of ITIL practices, including incident, problem, change, and continual improvement • Coaching and mentoring aptitude with the ability to develop technical range in Support Technician I and II peers • Ability to hold documentation and quality standards without becoming a bottleneck • Relevant Microsoft, ConnectWise, and security certifications are encouraged • A minimum of one new proctored industry certification per year is expected

🏖️ Benefits

• 401k with 100% match up to 6% employee contribution • Medical • Dental • Vision • Employer Paid - Life Insurance - 3x your salary • Employer Paid - Long-term Disability • Employer Paid - Short-term Disability • Employer Paid - Access to financial planning services • EAP • Holidays • PTO • Weekly on-call rotation with after-hours coverage as backup to Endeavor IT's third-party after-hours service