EHR Applications Support Analyst

🔥 1 minute ago

🗿 South Dakota – Remote

🗿 South Dakota – Remote

💵 $26 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Perform routine healthcare information system and application support • Investigate or escalate support issues • Resolve incidents and service requests • Assist in creating and maintaining training documentation • Support and/or lead training sessions using appropriate presentation techniques • Research, analyze, and recommend application workflow improvements • Create and analyze reports using multiple reporting mechanisms • Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain information technologies supporting business needs • Work collaboratively with other departments and outside vendors • Promote and participate in a team approach

🎯 Requirements

• Bachelor's Degree required • Area of focus in Information Technology, Healthcare, Business, or related field preferred • One year of relevant experience in application support, hardware or interface preferred • eClinical Works experience highly preferred • Proficiency with word processing, spreadsheets, databases, and presentation software required • Proficient verbal and written communication required • If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing • Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred • Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies helpful when applicable • Knowledge of state and federal laws, rules and regulations when applicable • Ability to manage change and prioritize daily tasks • Excellent problem-solving, customer service, interpersonal, and diplomatic communication skills

🏖️ Benefits

• 8 Hours - Day Shifts • 40 scheduled weekly hours • EEO/AA protections • Disability accommodation support for the application process