Senior Associate, Field Support Technician – Engineering

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $66.8k - $111.4k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Install, set up, maintain, troubleshoot, and repair client hardware and software systems and equipment • Coordinate and cooperate with support teams and third parties • Act as service representative for specific customers • Participate in the on-call schedule • Perform preventive maintenance • Maintain customer satisfaction • Manage equipment, parts, and inventory to execute service requests promptly • Execute installations, repairs, changes, and assigned equipment tasks at customer sites, including after-hours work • Keep work areas clean, organized, and safe • Complete administrative, reporting, and mandatory training requirements • Deliver packages to courier depots or airports during emergencies or after courier pickup times • Participate in commercial showcase event setup • Assist the sales team as a service representative during negotiations and periodic equipment-performance reviews • Foster an excellence and customer-first service culture • Follow McKesson Canada ILEAD and ICARE principles

🎯 Requirements

• Clean driver's license • Valid US Passport • Ability to travel Monday-Friday • Reliable vehicle for local calls • Live in PA • Electronic, Robotics or Electro-mechanic college degree • 2-5+ years of experience as an FST • Experience with pneumatic and robotics systems, troubleshooting and repair is an asset • Experience with complex electronic control systems, troubleshooting and repair is an asset • Experience in healthcare or pharmaceutical industry is an asset • Experience with Hospital Automation and healthcare automation is an asset • Ability to learn and understand McKesson APS equipment functions • Excellent interpersonal customer service skills • Effective communication with individuals from varied backgrounds • Relevant frontline, field-based technical customer service experience is a clear asset • Good written and verbal communication skills • Ability to manage multiple competing priorities in a time-critical environment • Customer First, team-oriented, positive attitude • Ability to work autonomously with minimal supervision • Ability to work independently in the field • Ability to collaborate with various departments to resolve customer issues • Must have and maintain a valid driving license • Frequent regional travel and occasional travel anywhere within Canada • Availability after hours and weekends for on-call support and installations • Ability to move boxes and equipment weighing up to 30 kg and perform installation work in cabinetry and elevated spaces

🏖️ Benefits

• Mileage reimbursed for local calls • Annual bonus or long-term incentive opportunities may be offered • Competitive compensation package as part of Total Rewards • Depending on location, home based job opportunity