Senior Technical Support Engineer

🕒 September 30

🇺🇸 United States – Remote

💵 $120k - $137k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 39 days.
• 111 open roles for a team of 64.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images • Escalate issues to the Engineering team • Keep customers informed and meet SLAs • Explain technical issues clearly to technical and non-technical audiences • Create detailed issue write-ups and Knowledge Base content • Prioritize the support queue and proactively guide issues to resolution • Escalate bugs, feature requests, and other issues to Engineering and GTM teams • Share knowledge and teach team members • Participate in an on-call rotation for after-hours, weekend, and holiday support

🎯 Requirements

• 5+ years supporting enterprise customers • 3+ years with Linux, Docker and Kubernetes • Stellar written and verbal communication • Experience supporting cross-functional teams across Engineering, Customer Success, and more • Familiarity with CI/CD, Linux, GitHub, Helm Charts, Terraform, and open source • Experience with AWS, Azure, or GCP • Bachelor's degree (STEM preferred) or equivalent real-world experience • Security frameworks, software supply chain security, or vulnerability scanning experience is a plus • CKA, CKAD, CKS, or KCSA certifications are a plus • Startup experience is a plus • Participation in an on-call rotation for after-hours, weekend, and holiday support

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employees and dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents

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