Senior z/OS 3rd Party Software Support Technician

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 37%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Plan, implement, sustain, and provide technical guidance for IBM System z/OS third-party software and utility installations, upgrades, and maintenance • Initiate vendor calls to verify prerequisite software levels, report problems, and obtain follow-through procedures • Manage the technical lifecycle of assigned z/OS software products, packages, or subsystems • Receive and apply z/OS software on IBM mainframes using IBM SMP/e • Create, populate, update, and configure datasets and parameter libraries using IBM system utilities • Diagnose and resolve z/OS product abends using system logs, traces, dumps, job output, and monitoring tools • Provide internal and external customer support for software questions and incidents • Maintain system resources, shared storage resources, and resource-sharing tools • Provide technical, engineering, and consulting support for software products in a parallel sysplex environment • Ensure software compliance with the current mainframe OS • Perform release/version analysis outside production before deployment • Initiate release processes following approved RMCAB change requests • Develop security, functional, integration, performance, and regression test plans, cases, and data • Coordinate with system programmers and managers on software interfaces, impacts, and change risks • Share developed solutions for approval and implementation • Participate in Change Management and CAB policies and procedures • Work independently, conduct research, and train lower-level employees

🎯 Requirements

• 7-10 years of experience • Bachelor's degree in Science, Technology, Engineering, or Math • Secret clearance • IAT-II certification • Experience with IBM System z/OS third-party software and utilities • Experience with IBM SMP/e • Experience interpreting SMP/e output messages • Experience with IBM system utilities including IEBGENER, IEBCOPY, and IDCAMS • Experience diagnosing and resolving z/OS product abends using system logs, traces, dumps, job output, and monitoring tools • Experience supporting software in a parallel sysplex environment • Ability to work independently and collaboratively in a team environment • Ability to conduct research and provide training for lower-level employees • Ability to adhere to Change Management and CAB policies and procedures

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Disability coverage • Retirement savings with company match • Paid time off • Voluntary supplemental benefits • Employee assistance program • Educational assistance with tuition reimbursement

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