Healthcare Integration Support Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VetsEZ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.

📋 Description

• Provide centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners using deployed interoperability and integration services • Troubleshoot integration, connectivity, configuration, onboarding, and data-exchange issues and coordinate resolution with engineering, onboarding, testing, and platform teams • Communicate with system users, technical stakeholders, vendors, and partner organizations to define issues, isolate root causes, and deliver or coordinate appropriate technical solutions • Support EHR, HIE, FHIR, API, interface, and related healthcare integration services, including validation and testing to confirm issue resolution and system readiness • Maintain the technical knowledge base, troubleshooting procedures, support documentation, known-issue records, and resolution guidance • Document defects, fixes, configuration changes, and recurring support issues for operational reference and continuous improvement • Support training and user adoption activities • Take on additional tasks and responsibilities as needed to support team objectives and project success • Support a large federal government healthcare modernization project

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field • 7+ years of related professional experience • Extensive experience providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments • Experience troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services • Strong experience with root cause analysis, connectivity troubleshooting, configuration support, defect resolution, and validation testing • Strong problem-solving and analytical skills with the ability to research technical issues and communicate clear resolution steps • Excellent communication and customer-service skills with the ability to support technical and non-technical stakeholders, vendors, and partner organizations • Experience supporting healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies • Experience with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes • Experience supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance • Experience supporting federal healthcare programs or working with government healthcare organizations is preferred • U.S. Citizenship is required • All selected candidates must successfully complete a background check • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position • Must reside within the continental US • Sponsorship is not offered

🏖️ Benefits

• Medical/Dental/Vision • 401k with Employer Match • PTO + Federal Holidays • Corporate Laptop • Training Opportunities • Remote Opportunity