Node Support Engineer

Job not on LinkedIn

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GetBlock

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔌 API

₿ Crypto

🌐 Web 3

API • Crypto • Web 3

GetBlock is a multi-chain RPC service provider that offers developers access to over 50 blockchain protocols through dedicated and shared nodes. It empowers Web3 projects by enabling seamless integration with mainnet and testnet networks, facilitating interactions with smart contracts, wallets, and NFTs. GetBlock's infrastructure ensures high availability and performance, making it a reliable foundation for building decentralized applications.

📋 Description

• Handle technical tickets from the customer support team • Diagnose and independently resolve technical issues • Escalate complex cases to the SRE team • Administer existing nodes through version upgrades, resource allocation, full resyncs, configuration tuning, and optimization • Prepare and write configurations for launching new nodes • Provision and decommission customer nodes • Monitor node sync status, version currency, server state, and overall infrastructure health • Troubleshoot customer nodes and platform infrastructure • Investigate complex incidents with the SRE team • Help users find technical solutions and maintain service stability

🎯 Requirements

• Strong communication skills, including explaining technical issues clearly, analyzing problems, and proposing solutions • Understanding of web applications and APIs • Hands-on Linux experience, including terminal work, SSH, and CPU/RAM/disk monitoring • Experience with Linux system processes and logs • Knowledge of Bash, Python, and JavaScript • Experience with Nomad or Kubernetes • Understanding of GitLab or GitHub • Experience with Zabbix or Grafana • Experience with Git, Docker, and Ansible is a nice to have • Knowledge of Node.js and the HashiCorp ecosystem is a nice to have • Experience with Prometheus is a nice to have • Experience with Postman or Insomnia is a nice to have • Availability for a 2/2 shift schedule with 12-hour day or night shifts • English is the shared team language • Vendor / Contractor engagement

🏖️ Benefits

• 15 days of annual leave • 10 paid sick leave days • Coworking space compensation • AI tools compensation • Personalized development roadmap • Performance incentive bonuses tied to impact • Well-being support programs • Flexible holiday selection and schedule coordination • Fully remote work • No trackers or micromanagement • Monthly town halls, Random Coffee meetings, and other team events

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