Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EULER

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $600k Pre seed on 2023-02

SaaS • B2B • Artificial Intelligence

EULER is an AI-native Partner Revenue Management (PRM) platform that automates partner operations for partner teams. It centralizes partner onboarding, activation, communications, incentive and commission management, deal tracking and attribution, and reporting—turning fragmented partner data into actionable insights. Euler offers AI features such as a 24/7 AI Partner Account Manager and DealFlow AI for automated deal registration, integrates with CRMs and billing systems, and is designed to scale partner-sourced revenue while reducing manual work. The company’s site reports customers averaging 3–4x partner-sourced revenue growth and 4–9x partner portfolio growth over 12 months.

📋 Description

• Respond to customer support tickets and inquiries via email, Slack, and support system within SLA • Own customer issues from initial investigation through resolution, keeping customers and internal stakeholders updated • Troubleshoot integration failures, data sync problems, configuration questions, and API issues • Debug customer issues by analyzing logs, testing configurations, and determining root cause • Collaborate with Customer Success Managers to resolve issues at the appropriate level • Provide clear, step-by-step guidance on complex technical problems • Escalate product bugs and feature requests to Engineering with reproduction steps and customer context • Build and maintain a knowledge base of common issues, solutions, and how-tos • Track, document, and analyze support patterns to identify systematic issues or gaps • Proactively help customers avoid common pitfalls through documentation and guidance

🎯 Requirements

• 2-3 years of customer support or customer success engineer experience in B2B SaaS, ideally in technical product support • Strong troubleshooting and debugging mindset • Understanding of APIs, integrations, data syncs, and common integration failure modes • Familiarity with no-code/low-code platforms like Bubble.io or similar, or strong willingness to learn quickly • Excellent written English communication skills • Ability to work asynchronously and independently while hitting response time SLAs • Detail-oriented and organized; able to track issues systematically and follow through to resolution • Comfortable learning and working in customer environments and understanding their specific configurations • Proactive mindset focused on identifying patterns and suggesting improvements • Experience with Salesforce or HubSpot integrations (nice to have) • Experience with AWS Lambda or Bubble.io workflows (nice to have) • Background in customer success or account management (nice to have) • Experience writing support documentation or knowledge base articles (nice to have)

🏖️ Benefits

• Stock options in a profitable, high-growth SaaS company • Competitive salary and benefits • Opportunity to grow into a support leadership role as the team scales