Technical Support Engineer

🕒 September 21

🇺🇸 United States – Remote

💵 $65k - $81k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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insightsoftware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

💰 $798.6M Private Equity Round - insightsoftware on 2021-07

SaaS • Finance • Enterprise

insightsoftware is a provider of financial and operational reporting software and data analytics solutions for the Office of the CFO. Its cloud-enabled platform and pre-built connectors integrate with major ERPs (Oracle, SAP, Microsoft and 140+ others) to deliver financial reporting, budgeting/planning, consolidation, tax and lease lifecycle management, embedded analytics, and automation tools. The company serves finance, accounting, and operations teams with AI-enabled features, data virtualization, and turnkey templates to accelerate reporting, planning, and compliance.

📋 Description

• Provide data analysis, report writing, file management, database auditing, and technical support • Monitor daily file feeds for timeliness and accuracy and assist clients in troubleshooting issues • Learn how the software meets accounting, legal, tax, and regulatory requirements and assist customers with feature setup and use • Test, document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management • Work closely with product and services teams to prioritize items for each sprint release • Assist with direct customer inquiries during peak volume • Prioritize and manage customer cases via Salesforce case tracking system • Document knowledgebase solutions for internal and possible external use • Interact with Engineering and Product teams as a point of contact for support and services teams and corporate clients • Work with corporate clients on data interfaces, file feeds, automated processes, and reporting needs • Act as a subject matter expert for engineering teams

🎯 Requirements

• Fluent English speaker • Ability to work US-based hours, specifically Pacific Standard Time • Proficiency and experience with SQL, FTP, data management, and file interfaces • Familiarity with relational databases, including data analysis, report writing, auditing, and updating data via SQL scripting • Advanced Excel skills, including formulas and functions for data analysis, strongly desired • Exposure to or experience with agile methodologies and environments preferred but not required • Salesforce and Jira application knowledge a plus • Strong work ethic and time management expertise • Demonstrated success working in highly collaborative, team-centric environments • Well-developed problem-solving skills • Excellent written, phone, and conversation management skills needed to interact with external clients and internal stakeholders • Bachelor's degree or equivalent experience in Mathematics, Engineering, Computer Science, Accounting, or Management Information Systems preferred but not required • Understanding of or experience with US-based executive compensation, stock plan, and ESPP industries preferred • Knowledge of finance and accounting principles, specifically ASC 718 as published by FASB, preferred • Certified Equity Professional designation preferred • Background check required for employment, where permitted by country, state/province

🏖️ Benefits

• Additional bonus eligibility may apply • Equal employment opportunity workplace • Confidential handling of applicant information • Background checks required for employment, where permitted by country, state/province

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