Senior Tech Support Engineer – Level 2, Medical Device Software

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote Level 2/Tier 1 technical support for FUJIFILM Synapse medical device software products • Troubleshoot and resolve Synapse product issues • Assess and clear monitor alarms • Provide customers with timely responses • Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM • Use FUJIFILM knowledge resources during troubleshooting • Collaborate with peers and team members on complex technical issues • Document cases throughout the troubleshooting process • Follow the Technical Assistance Center escalation process and timely escalate unresolved cases • Answer and facilitate incoming customer calls • Communicate effectively with customers and document interactions in cases • Work cross-functionally with other Synapse teams and products • Monitor TAC phone-system wallboards and maintain proper statuses • Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training • Maintain yearly goals and team-defined metrics • Participate in after-hours, overtime, holiday coverage, and on-call rotation • Travel overnight on short notice to work on customer systems when needed • Adhere to company quality and regulatory compliance policies

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, and Cisco certifications preferred • Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Working knowledge of networking, SQL Server, and/or Oracle • Knowledge of current network technologies • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on interpretation of technology data and product knowledge • Excellent organizational and multi-tasking skills • Knowledge of Synapse workflows and their implementations • Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM) • FUJIFILM Synapse Administration experience preferred • Knowledge of Synapse application front end preferred • Knowledge of medical informatics architecture, including VMware and storage solutions, preferred • Knowledge of Linux Architecture preferred • Experience using PostgreSQL preferred • Security Certifications (Security+ or higher) preferred; Security+ certification must be maintained for the position • Must maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines • Must maintain a case workload within 10% of the median of peers • Case backlogs must stay at or below 25 cases, excluding escalated cases, unless approved by management • Ability to sit up to 75–100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Working outside normal business hours, overtime, holidays, and participation in an on-call rotation required • Some short-notice overnight travel may be required • Occasional travel of up to 10% may be required • Compliance with U.S. FDA medical device regulations, ISO 13485 requirements, and applicable laws, regulations, and standards • Must comply with facility vendor credentialing and applicable vaccination requirements where relevant

🏖️ Benefits

• Remote technical support role • Overtime pay/work outside normal business hours as required • Occasional (up to 10%) business travel • Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training • Reasonable accommodation during the application and selection process • COVID-19 vaccination accommodation for qualifying medical or religious beliefs or other legally required exemptions