Senior Tech Support Engineer – Level 2 Support, Medical Device Software

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote Level 2 technical support for FUJIFILM Synapse medical device software products • Remotely troubleshoot and resolve product issues • Assess and clear monitor alarms • Provide customers with timely responses • Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM • Use FUJIFILM knowledge resources during troubleshooting • Collaborate with peers and team members on complex technical issues • Document cases throughout troubleshooting • Follow the TAC escalation process and escalate unresolved cases to the next-level engineer • Answer and facilitate incoming customer calls and document interactions in cases • Work cross-functionally with other Synapse teams and products • Monitor TAC phone-system wallboards and maintain proper status • Meet expectations for customer surveys, documentation accuracy, case and project completion, and training completion • Meet yearly goals and team-defined metrics • Work outside normal business hours, overtime, holidays, and on-call rotations • Perform short-notice overnight travel when needed to work on customer systems • Adhere to company quality, regulatory, policy, and procedural requirements • Comply with U.S. FDA medical-device, ISO 13485, and other applicable regulatory requirements

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in relevant technical background; Microsoft, VMware, and Cisco certifications preferred • Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, 2022+ • Working knowledge of networking, SQL Server, and/or Oracle • Knowledge of current network technologies • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Knowledge of Synapse workflows and implementations • Knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • Maintain Security+ Certification (Security+ or higher) • Maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines • Maintain case workload within 10% of the median of peers • Keep case backlogs at or below 25 cases, excluding escalated cases, unless approved by management • Ability to sit for up to 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, for up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel up to 10% may be required • Willingness to comply with applicable U.S. FDA, ISO 13485, facility credentialing, vaccination, testing, and face-covering requirements where applicable

🏖️ Benefits

• Dynamic, flexible work environment • Overtime opportunities • Company-provided training and assigned trainings • On-call rotation participation • Equal opportunities in compensation, benefits, and training • Reasonable accommodation during the application and selection process