Technical Support Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OPSWAT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $125M Private Equity Round on 2021-03

Cybersecurity • Enterprise • SaaS

OPSWAT is a cybersecurity company specializing in comprehensive IT and OT defense solutions. With over 20 years of innovation, OPSWAT provides advanced threat prevention through its MetaDefender Platform, which integrates a multitude of security technologies aimed at protecting critical infrastructures globally. The platform includes solutions for file security, email security, malware analysis, and more, targeting both public and private sector organizations. OPSWAT emphasizes its commitment to securing both traditional IT environments and operational technology (OT) networks, ensuring robust defense mechanisms against a wide array of cybersecurity threats. Trusted by over 1,700 customers worldwide, OPSWAT is a leader in the cybersecurity industry, known for its partnerships and certifications, as well as its comprehensive support and training services.

📋 Description

• Collaborate with the global OPSWAT Support team to resolve technical issues promptly and effectively while meeting published SLAs • Act as a Technical Account Manager for technically skilled customers, primarily engineers, technical product managers, and IT personnel • Deliver professional services for implementation and integration of the OPSWAT OESIS Framework product line • Build and maintain strong customer relationships through scheduled issue-review calls and internal customer tracking workflows • Support customers worldwide, focusing primarily on US time zone customers • Improve internal issue management processes to streamline resolutions • Coordinate activities among Support, R&D, Product Management, and other departments globally • Develop expertise in OPSWAT products and provide functional and technical insights • Advise customers on aligning OPSWAT solutions with IT requirements and goals • Identify opportunities to improve customer environments with OPSWAT technology • Contribute to special projects, including technical demonstrations for Sales and evaluating new product releases • Mentor team members, enhance customer support processes, maintain customer satisfaction, and contribute to product development initiatives

🎯 Requirements

• Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field; equivalent experience, training, and certifications will also be considered • 5+ years of experience in Technical Support, Professional Services, or a similar role • Strong technical background and familiarity with IT environments, including system implementation and troubleshooting • Proficient knowledge of Windows and Windows Server • Basic understanding of Linux and macOS, particularly networking concepts, application patching, and operating system patching • Foundational knowledge of cybersecurity and critical infrastructure protection • Excellent interpersonal and communication abilities • Strong presentation skills • Customer-oriented attitude and ability to handle challenging situations • Ability to think logically, analyze logs, and troubleshoot software and IT-related issues • Capability to analyze and improve operational processes • Hands-on utilization of virtual machines to test virtual clients running Windows, macOS, and Linux platforms

🏖️ Benefits

• A collaborative and innovative work environment • Opportunities for professional growth and development • Competitive salary and benefits package • The chance to work on cutting-edge technologies and make a meaningful impact • Bonuses, benefits, and equity eligibility in addition to base pay