Technical Support Engineer

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 49 days.
• Jobs at this company usually fill in 63 days.
• No salary listed.

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BusRight

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🚗 Transport

☁️ SaaS

💰 $2.5M Seed Round on 2021-03

Education • Transport • SaaS

BusRight is a technology company focused on revolutionizing student transportation with innovative software solutions. Their platform offers route optimization, real-time tracking, and enhanced communication between schools and bus fleets to ensure safety and efficiency. By leveraging analytics and cloud-based technologies, BusRight aims to improve the reliability of school transportation systems.

📋 Description

• Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware • Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes • Write new TypeScript and JavaScript scripts to solve technical and operational problems • Maintain and improve existing internal scripts and tools as requirements and systems evolve • Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows • Work with APIs and large datasets to investigate issues and build solutions • Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps • Troubleshoot Student Information System integrations and data synchronization issues • Investigate GPS, tablet, connectivity, and other deployed hardware behavior • Identify repetitive work and replace it with automation, tooling, or better internal systems • Use AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving • Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams

🎯 Requirements

• 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role • Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently • Experience debugging software and investigating production system behavior • Experience working with APIs, logs, backend systems, integrations, and structured data • Comfortable building internal tools and scripts to solve problems that do not have an existing solution • Comfortable maintaining code and tooling after the initial solution is built • Experience analyzing data using SQL, spreadsheets, scripts, or similar tools • Strong analytical skills and the ability to break ambiguous problems into smaller technical questions • Strong communication skills and the ability to explain technical findings clearly • A strong sense of ownership and willingness to drive problems through resolution • Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process • Experience with or strong interest in using AI as part of everyday engineering work

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