Pharmacy Supervisor Technician Support

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $48.4k - $69.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Supervise and support a remote team of pharmacy technician support representatives • Resolve escalated customer inquiries and provide guidance on complex issues • Monitor and analyze performance metrics to maintain service excellence and SLA compliance • Develop and implement training programs • Collaborate with leadership to refine processes and drive operational improvements • Oversee workflow operations for accuracy, compliance, and service efficiency • Coach, train, and develop a high-performing team • Collaborate with management to achieve strategic goals

🎯 Requirements

• 6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance • 2+ years of leadership or supervisory experience in a remote setting • Strong analytical and problem-solving skills • Experience working with CRM systems, help desk software, and performance tracking tools • Excellent written and verbal communication skills • Ability to lead and mentor a team

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Potential for career advancement