Senior Support Engineer – Interoperability

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $110k - $148k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Provide advanced technical and functional support for Interoperability and Smart Trading products, including Transaction Management and XES • Serve as technical lead during SEV1 and SEV2 incidents, driving troubleshooting and coordinating resolution across teams • Investigate and resolve complex production issues • Perform root cause analysis and recommend preventive measures • Monitor application health, system performance, and operational stability in production environments • Collaborate with Engineering, Product Management, Professional Services, and Infrastructure teams to resolve product defects and operational challenges • Support deployment, configuration, maintenance, and upgrade activities across hosted and on-premises customer environments • Ensure adherence to incident, problem, and change management processes • Deliver responsive, high-quality customer support throughout the support-case lifecycle • Maintain documentation for troubleshooting procedures, known issues, and operational runbooks • Mentor Support Engineers and junior team members • Drive continuous improvement in monitoring, automation, operational efficiency, and service quality • Participate in on-call rotations for business-critical systems operating in a 24x7 environment • Collaborate with customers and internal stakeholders to understand business processes and provide platform-aligned solutions • Meet or exceed quality, productivity, customer satisfaction, and service level objectives • Complete annual performance-review goals, special projects, and other assigned duties

🎯 Requirements

• Minimum of 5-7 years of related experience with a Bachelor’s degree or equivalent work experience • Strong knowledge of Transaction Management systems • Strong knowledge of XES platform • Strong knowledge of trading and brokerage workflows • Strong knowledge of market connectivity and transaction processing • Strong knowledge of production support methodologies • Strong Linux/Unix administration and troubleshooting skills • Working knowledge of relational databases such as Oracle • Microsoft SQL Server • Java • Experience with XML • JSON • API integrations • File-based processing and messaging systems • Knowledge of system monitoring, log analysis, and performance troubleshooting • Understanding of Incident Management, Problem Management, Change Management, and Service Management processes • Strong analytical, diagnostic, and problem-solving abilities • Experience with cloud-hosted environments and modern monitoring tools preferred • Knowledge of middleware, messaging platforms, and integration technologies preferred • Exposure to automation and scripting for operational efficiency preferred • Familiarity with ITIL processes and best practices preferred • Strong customer service orientation and stakeholder management skills • Ability to remain calm and effective during high-pressure production incidents • Excellent verbal and written communication skills • Strong ownership mindset with the ability to drive issues through resolution • Ability to manage multiple priorities and work independently • Continuous learning attitude with a passion for developing product and domain expertise • Team player with a proven ability to mentor and support colleagues • Ability to work in a fast-paced, customer-focused environment • Flexibility to support a 24x7 operational model, including participation in on-call rotations and critical incident support • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefits

• Medical insurance coverage • Dental insurance coverage • Vision insurance coverage • Disability insurance coverage • Life insurance coverage • 401(k) savings plan • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on level and length of service • Virtual interviews for the remote position