Technical Support Technician

🔥 0 minutes ago

🌵 Arizona, New Mexico, +2 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote ⛷️ Utah – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Configure and support complex hardware and software systems deployed in public safety customer environments • Resolve critical customer issues received via phone, email, and web portal • Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions • Troubleshoot and analyze system-level software, networking, and third-party components • Identify application failure root causes and implement corrective measures • Maintain continuous operational availability of local and remote customer implementations • Share application behavior and database performance knowledge with internal engineering groups • Participate in a rotational off-hours on-call schedule for emergency system restoration

🎯 Requirements

• Bachelor's degree or 3+ years of relevant experience • Must be able to obtain background clearance as required by government customers • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Ability to work nights, weekends, and holidays • Rotational on-call responsibility • Experience configuring and maintaining MS SQL Server and MS Windows Server environments • Performance analysis using MS Ops Manager and desktop operating systems • Network and infrastructure troubleshooting, including basic routing, firewalls, and security rules • Ability to diagnose, isolate, and resolve multifaceted software and hardware issues • High professionalism in client engagement and customer relationship management • Advanced PremierOne Application Suite or similar high-availability public safety platform expertise preferred • Experience with F5 Load Balancers and Fortigate firewalls preferred • Knowledge of relational database query writing, optimization, and SQL Server indexing preferred • Must successfully pass a stringent fingerprint background check under the CJIS Security Policy

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Remote work in the United States • Under 10% travel • No relocation provided