Associate Production Support Analyst – 8am-5pm PST

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Provide production, customer, and software support for escrow-related transactions • Serve as a key contact for internal and external clients • Maintain email inbox and online chat support • Read, open, and document customer information in tickets • Resolve or escalate tickets to the appropriate person or department • Provide first-level, accurate, and creative solutions to moderately complex customer issues • Respond to customer requests within required SLAs and provide follow-up when needed • Maintain current knowledge of relevant software, hardware, products, and support policies • Perform additional duties relating to specific First American applications as assigned • Train or provide guidance to less experienced team members

🎯 Requirements

• Comprehensive knowledge of escrow transactions and client operating systems • Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) • Familiarity with supported production support software, environments, and methodology • Zendesk experience is preferred • Excellent communication, problem solving skills and telephone etiquette • Written, verbal and interpersonal skills to communicate professionally with internal and external customers • Ability to organize multiple tasks simultaneously and streamline workflow management • Detail oriented; able to work in an error-intolerant environment • High School diploma or equivalent • 2+ years of escrow-related work • 2+ years of customer service-related work • Ability to work 8am–5pm PST • Remote work within the listed U.S. locations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment