Customer Service Associate, Provisioning

🕒 September 25

🇺🇸 United States – Remote

💵 $86.4k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 50 days.
• Jobs at this company usually fill in 33 days.
• Reposted 2 times.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Review provisioning requests for completeness, authorization, customer and tenant details, requested services, and required approvals • Create, configure, update, and, where authorized, decommission customer or internal tenants and services using approved provisioning systems • Apply service entitlements, feature enablements, tenant settings, and account or cloud identifiers in accordance with documented procedures • Validate changes after completion and document the work, approvals, exceptions, and relevant identifiers in the system of record • Follow applicable Federal security, access-control, data-handling, and compliance requirements when working in controlled environments

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • U.S. citizenship is required for this position due to the nature of the assigned customer base • Strong analytical and problem-solving skills with proven ability to conduct thorough research • 2+ years of customer service facing experience • Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and customers • Track record of documenting and executing change control

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks

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