Employee Benefits Customer Service Representative

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Foundation Risk Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $2M Debt Financing on 2020-08

Consulting • Legal • Logistics

Foundation Risk Partners is a rapidly expanding insurance brokerage and consulting firm based in the United States. Comprising a network of respected insurance agencies, it covers the full spectrum of the insurance landscape with a client-focused approach. The company offers expertise in employee benefits, commercial insurance, personal insurance, and risk management, providing cost-saving strategies, comprehensive coverage options, and tailored solutions to predict and mitigate risks. Foundation Risk Partners emphasizes collaboration, excellence, and innovative solutions to deliver a unique insurance experience to its clients.

📋 Description

• Handle claims resolution, benefits inquiries, coverage eligibility concerns, and related issues for client administrators and employees • Work with clients and carriers by phone and email to resolve matters within 24 hours • Address employee insurance concerns and benefit-related questions • Assist with claims resolution, patient advocacy, and pre-certifications • Educate employees on benefit utilization and cost-effective plan options • Maintain detailed client interaction records in Salesforce • Generate client analysis reports as needed • Use Salesforce to gather client information and improve service quality • Monitor resolution timelines and ensure benefit issues and claims are closed within designated timeframes • Review Summary Plan Descriptions and benefit summaries for accuracy • Advise clients on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions • Serve as a primary team resource for insurance and benefit-related issues • Address member eligibility inquiries, enrollment entry, and coverage confirmation

🎯 Requirements

• Three plus years’ experience working in a customer service/call center environment • Experience with an insurance industry carrier, broker, or insurance-related vendor • Knowledge of eligibility claims, medical coding, and billing • Knowledge of benefit summaries and Benefit Plan Descriptions • Exceptional verbal and written communication abilities • Outstanding organizational and multitasking capabilities • Strong problem-solving skills • Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines • Proficiency in Spanish, written and spoken, is a plus • Collaborative team member • Adaptable and detail-oriented • Proficient in Microsoft Office Suite

🏖️ Benefits

• Medical, vision, and dental benefit options • 401(k) with company match • Company-paid life insurance • Short-term disability (STD) • Long-term disability (LTD) • PTO policy starting at 18 days per year • 10 paid holidays • 2 floating holidays