Customer Service – Seasonal

🕒 September 24

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 21 days.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Provide advanced client support via phone, email, or chat for external clients needing assistance with DIY online and software tax products • Interpret client needs, utilize software solutions, and apply troubleshooting skills to identify practical solutions • Use software solutions, knowledge base, and computer systems to resolve and track user incidents • Identify potential security issues and escalate them appropriately to business partners • Partner with developers and other lines of business • Communicate clearly and calmly with clients who may be under stress • Use oral, written, and interpersonal communication skills to interact with all levels of associates

🎯 Requirements

• High school diploma or equivalent • Ability to communicate clearly and effectively, both verbally and in writing • Ability to handle difficult conversations with empathy and tact, building trust with clients • Experience analyzing and identifying root causes of customer dissatisfaction and making informed decisions • General computer navigation knowledge • Must have an outlet for laptop and monitors to be connected to • Must have a secure place in the residence suitable for phone calls or chats • Must have a smartphone and be willing to install an RSA token (two-factor authentication) and Microsoft Teams • Must have a wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15MBps; internet speed test required • Experience in an inbound help desk environment preferred • Experience in customer service or financial services, preferably in a large phone center, preferred • Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems preferred

🏖️ Benefits

• Shift differential pay for mid, evening, and weekend shifts • Additional monthly and end-of-season incentives for exceeding performance standards • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • 100% work from home opportunity

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