Customer Service Representative

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Provide TruBridge Contact Center support to clients and Early Out Service patients • Meet production standards for inbound and outbound calls • Meet quality assurance standards • Maintain quality customer service by following company and customer-specific policies and procedures • Update job knowledge through company-offered education opportunities • Maintain proficient knowledge and understanding of services and information systems • Protect confidential customer information • Process miscellaneous paperwork and documentation • Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing • Schedule callbacks as needed • Collaborate as a team member • Complete additional tasks assigned by the supervisor or call center management

🎯 Requirements

• Must be available to work 10am–7pm CST or 11am–8pm CST, Monday–Friday • High-speed home internet (not cell-based internet) required • Ability to test home internet speed to ensure adequate bandwidth • Excellent written and oral communication and interpersonal skills • Strong organizational, multitasking, and time-management skills • Detail-oriented and able to follow through on issues to resolution • Ability to act independently and as a team member • High School Diploma or equivalent combination of education and relevant experience needed • Preferred: one year or more providing customer service support over the phone in a remote setting

🏖️ Benefits

• Company-offered education opportunities • Fully remote work arrangement • High-speed home internet requirement/equipment support implied by role requirements (no allowance explicitly stated)

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