Technical Support Developer

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Silverfort

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Silverfort is the Unified Identity Protection company that pioneered the first and only platform for modern identity security across all environments. By integrating different segments of the enterprise identity infrastructure, Silverfort offers a vendor-agnostic approach to cybersecurity that simplifies identity protection. The platform secures not only conventional resources but also legacy systems and non-human identities, positioning Silverfort as a leader in the Zero Trust approach to cybersecurity. The company is recognized as a Top Tier Microsoft partner and has earned accolades like Microsoft's Zero Trust Champion of the Year, serving a clientele that includes many Fortune 50 companies.

📋 Description

• Resolve complex, development-level technical support cases and own critical customer escalations, providing technical guidance and workarounds • Act as the technical bridge between Support and Development • Lead root cause analysis on critical issues and drive resulting product improvements • Build and maintain advanced debugging scripts, tools, and internal tools for the support team • Create and maintain comprehensive technical documentation for complex issue resolutions • Keep the internal knowledge base current • Analyze support trends to identify recurring issues and propose data-driven product improvements • Contribute to long-term support strategy • Develop and deliver advanced technical training for the support organization • Participate in on-call rotations and step in for leadership as required • Work with Support Engineers, R&D, Customer Success, Product Management, Sales, and other groups to improve product and technical processes

🎯 Requirements

• Proven track record of innovative problem-solving in complex technical environments, including resolving business-critical issues, designing architectural solutions, and identifying systemic problems before escalation • Advanced troubleshooting across diverse technical implementations, including API integrations and interpreting complex application logs, performance metrics, and network traces • Strong development experience with expertise in one or more of: JavaScript, Python, React, Node.js, or Go • Deep technical knowledge of enterprise identity and access management, Linux, Windows, Active Directory, and authentication architectures • Comprehensive understanding of cloud platforms (Azure, AWS) and advanced networking skills, including TCP/IP protocols, network configuration, and performance analysis • Exceptional communication and technical leadership • Technical degree in Computer Science, Cybersecurity, or a related field (or equivalent experience) • Flexibility for global incident coverage • Travel up to 10% required

🏖️ Benefits

• Travel up to 10% required (not a benefit; stated as a role condition)