Support Engineer, TeamCity

Job not on LinkedIn

🔥 1 minute ago

🏄 California, New Jersey, +1 more states – Remote

🏄 California – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $144k - $216k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Act as a crucial link between global engineering teams and internal product developers • Take ownership of incoming technical issues, identify root causes, and provide working resolutions or clear escalations • Work American-timezone hours to provide timely support • Determine whether issues stem from the product, infrastructure, or third-party integrations • Provide workarounds, submit bug reports, or escalate issues to development • Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles • Share user feedback with internal product teams to shape future tool improvements • Resolve complex support cases efficiently while maintaining clear communication with developers • Contribute to the knowledge base and help make TeamCity more resilient

🎯 Requirements

• Fluency in English, with strong written communication skills • Ability to work aligned with American time zones • Practical experience troubleshooting web servers and applications, such as Tomcat and Java-based environments • Working knowledge of relational databases, such as PostgreSQL, MySQL, or MSSQL • Hands-on experience with version control tools and hosting platforms, such as Git or Perforce, GitHub, GitLab, or Bitbucket • Familiarity with build automation tools, such as Gradle, Maven, or .NET build systems • Understanding of containerized environments or cloud infrastructure, such as Docker, Kubernetes, AWS, or Azure • Systematic, structured, and flexible approach to troubleshooting complex software and infrastructure issues • Clear, direct technical communication • Ability to work independently across distributed teams and time zones