Partner Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pax8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🤝 B2B

☁️ SaaS

💰 $50M Debt Financing - Pax8 on 2023-09

Marketplace • B2B • SaaS

Pax8 is a cloud commerce marketplace and platform that helps managed service providers (MSPs) and small businesses discover, purchase, provision, and manage cloud solutions. It combines a vendor marketplace, subscription and billing management, security offerings, training (Academy), and professional services to enable partners to scale, sell smarter, and protect their customers.

📋 Description

• Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues • Navigate complex escalations while balancing technical accuracy with partner experience • Collaborate with engineering teams when deeper investigation is required • Guide partners through vendor technologies and marketplace processes • Work closely with Tier 1 support, Product, Engineering, Sales, and Vendor teams • Identify root causes and contribute to long-term solutions • Improve operational excellence across global support teams • Create and maintain knowledge articles, troubleshooting guides, and support playbooks • Share expertise through training and enablement sessions • Identify opportunities to simplify processes and improve partner experiences • Embrace automation, emerging technologies, and AI-enabled support practices • Contribute ideas that help Pax8 scale faster and smarter

🎯 Requirements

• Proven technical support experience within cloud, cybersecurity, SaaS, marketplace, or managed services environments • Demonstrated success handling complex escalations and advanced troubleshooting scenarios • Substantial experience with cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure • Familiarity with Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar vendor ecosystems • Ability to document issues clearly and communicate technical concepts to technical and non-technical audiences • Strong analytical thinking and structured troubleshooting skills • Experience using support and case management platforms • Proven expertise across multiple Pax8 product or vendor categories and relevant industry certifications • Bachelor's degree in a related field or equivalent practical experience • Valid right to work in the United States • Successful candidates must complete pre-employment ID verification, reference requests, qualification checks, and potentially criminal and financial checks

🏖️ Benefits

• 401(k) with Company Match • Medical, Dental & Vision Coverage • Employee Assistance Program (EAP) • Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance • Flexible Open PTO • Paid Sick Leave • Paid Parental Leave • RTD EcoPass (eligible Colorado-based employees) • Internal development hub • Learning & Development trainers • AI-powered tools and cloud mentors • Cross-continent collaboration • Opportunities for career growth and internal mobility