Outbound BDC Agent

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BDC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1944

🏦 Banking

💼 Consulting

🤝 B2B

Banking • Consulting • B2B

BDC is a Canadian business bank focused on supporting entrepreneurs and small-to-medium enterprises. It provides a wide range of financing products (business loans, working capital, equipment loans, commercial real estate loans, purchase-order financing, loans for tech companies, green building loans, and specialized programs like forestry and trade support) plus investment solutions (venture capital, growth and transition capital) and advisory/consulting services (strategy, finance, sustainability, leadership, marketing, operations, risk and compliance). BDC also offers tools, resources, and targeted support programs for specific sectors and entrepreneur groups (Black, Indigenous, women, newcomers).

📋 Description

• Making outbound calls, sending emails, and text messages to engage dealership customers • Communicating dealership products, services, and opportunities clearly and professionally • Scheduling appointments and creating customer engagement opportunities • Meeting daily engagement and call activity goals • Utilizing company-provided technology and CRM tools to manage customer interactions • Maintaining accurate and detailed notes for every customer conversation • Participating in ongoing training and coaching opportunities • Supporting quality assurance initiatives and maintaining communication standards • Collaborating with team members and leadership to deliver exceptional results

🎯 Requirements

• Previous customer service, call center, BDC, appointment-setting, or sales experience preferred • Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus • Working knowledge of Google Drive and related applications • Ability to type at least 40 WPM • Strong communication skills and a professional phone presence