Patient Engagement Specialist

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BeBright

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

BeBright is a consultancy focused on accelerating transformation in health and care. The firm combines organizational advice and creativity to help clients innovate, break paradigms, explore new perspectives and prepare for the future. Services and specialties include analytics, marketing, strategy, innovation, regional collaboration, scenario planning, visioning, leadership, innovation capacity, future studies, trend research, impact analysis, customer journey mapping, regional scans, strategy realization, and value-driven care. Their target clients appear to be health and care organizations and regional stakeholders seeking strategic transformation and innovation.

📋 Description

• Serve as the primary inbound point of contact for patients, answering calls promptly and professionally using approved scripting and brand-specific greetings. • Engage with patients via brand-approved platforms. • Schedule appointments in accordance with individual practice guidelines, provider preferences, and access rules. • Convert inbound inquiries into appointments following location-specific protocols. • Educate patients on services, providers, locations, and next steps (non-clinical). • Address basic insurance and payment questions per practice policy. • Maintain schedule integrity through rescheduling and open-time optimization. • Accurately document interactions in PMS/CRM systems. • Meet expectations for call handling, quality, responsiveness, and productivity. • Escalate non-standard requests or issues to the appropriate practice team. • Perform additional duties in support of approved brands, as assigned by management.

🎯 Requirements

• High school diploma or equivalent required; associate's degree or higher preferred. • Minimum one (1) year of experience in a call center or dental front office role. • Demonstrated ability to handle a high volume of inbound and outbound calls (80+ interactions per day) while maintaining quality. • Proficient computer skills, including the ability to learn and navigate multiple software platforms simultaneously. • Clear, professional verbal and written communication skills. • Comfortable working across multiple brands, time zones, and practice workflows. • Reliable high-speed internet and a quiet, HIPAA-appropriate work environment if remote.

🏖️ Benefits

• Must adhere to beBright’s remote work policy • Must maintain a private, quiet, HIPAA-compliant workspace during all scheduled hours