Technical Solution Analyst

Job not on LinkedIn

🔥 26 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beck Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

🏗️ Construction

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2023-11

Construction • SaaS • Artificial Intelligence

Beck Technology is a software company that builds DESTINI Cloud, a connected preconstruction platform for contractors and preconstruction teams. DESTINI Cloud combines AI-powered takeoff, centralized cost libraries, connected estimating, bid leveling/analysis, dashboards and reporting, and integrations (Autodesk, Procore, Power BI and others) to accelerate quantity generation, standardize cost data, compare subcontractor bids, and preserve decision history and audit trails. The product is positioned to replace disconnected spreadsheets and legacy estimating tools by enabling faster, more consistent, and data-driven construction estimates and preconstruction workflows.

📋 Description

• Respond to client support requests through approved channels and prioritize tickets based on urgency, business impact, and service expectations • Manage assigned support cases from initial contact through resolution, maintaining ownership and providing clear, timely updates • Diagnose and resolve application, configuration, user access, data, database, integration, authentication, and environment-related issues affecting the DESTINI suite of products • Conduct remote troubleshooting sessions and explain findings, solutions, workarounds, and next steps • Use SQL and approved support tools to investigate issues, validate data, identify root causes, and confirm resolutions • Assist with user setup, application configuration, permissions, and supported hosted, cloud, and on-premises environments • Document ticket details, troubleshooting steps, client communications, root causes, and resolutions in the support system • Escalate confirmed defects, service incidents, and complex technical issues with complete supporting information • Collaborate with Support, Customer Success, Implementation, Product, and Engineering teams • Create and maintain knowledge base articles, troubleshooting guides, videos, and self-service resources • Identify recurring support issues, documentation gaps, and workflow improvement opportunities • Maintain current product and technical knowledge while protecting client information and following security practices • Complete onboarding, security, compliance, and product training milestones during the first 30, 60, and 90 days • Manage support cases, conduct client troubleshooting meetings, and meet response, resolution, escalation, documentation, and satisfaction targets

🎯 Requirements

• Technically oriented person who exceeds high standards of accuracy and quality • Ability to understand established systems, technologies, and guidelines • Strong problem-solving ability and commitment to efficiently achieve high-quality results • Ability to retain ownership of support cases and proactively follow up with clients • Experience or ability to diagnose application, configuration, user access, data, database, integration, authentication, and environment-related issues • Experience using SQL and approved support tools to investigate issues, validate data, identify root causes, and confirm resolutions • Ability to assist with user setup, application configuration, permissions, and hosted, cloud, and on-premises environments • Ability to document ticket details, troubleshooting steps, client communications, root causes, and resolutions accurately • Ability to escalate defects, service incidents, and complex technical issues with complete reproduction steps, evidence, business impact, and troubleshooting history • Ability to create knowledge base articles, troubleshooting guides, videos, and self-service resources • Ability to maintain product and technical knowledge through training and hands-on troubleshooting • Must be authorized to work for any employer in the U.S. • Must work the preferred schedule of 8 AM CST–5 PM CST, Monday to Friday

🏖️ Benefits

• 401k matching • Medical benefits • Dental benefits • Vision benefits • FlexTime PTO • Hybrid working environment (fully remote/partially remote/in-office) • Flexible working hours • Weekly one-on-one coaching sessions • Team bonding gatherings • Competitive salary and benefits • Opportunity to work with a collaborative, growth-focused team • Professional development and career advancement opportunities

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