Customer Success Manager, Ad Solutions

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beehiiv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

beehiiv is a SaaS platform that enables creators, publishers, and businesses to build, grow, and monetize newsletters and publication websites with no-code tools. It provides a newsletter editor, website builder, AI automations, growth tools (referral programs, pop-ups, boosts), audience segmentation, analytics, and an integrated ad network and monetization features such as paid subscriptions and sponsorships. The platform targets individual creators, media brands, and businesses looking to publish content, engage audiences, and generate revenue from their newsletters and sites.

📋 Description

• Own onboarding and campaign setup coordination for new advertisers • Serve as the primary point of contact for day-to-day advertiser communication • Carry a book of business and a personal revenue number tied to retention, renewals, and upsells • Develop account strategies tied to performance data, new product launches, and advertisers best positioned to scale spend • Identify upsell opportunities and grow your accounts predictably and efficiently • Monitor campaign performance daily and escalate issues to the Network Performance team as needed • Partner with Network Performance to build and implement advertiser-specific optimizations • Build reporting decks, insights, and proactive updates throughout each campaign • Lead end-of-flight reviews, present results, and tee up renewal conversations • Maintain accurate documentation and pipeline visibility to ensure seamless handoffs

🎯 Requirements

• 3-5 years of Customer Success experience • Experience with advertiser onboarding, campaign setup, and coordination • Proven ability to manage advertiser relationships and deliver strong client outcomes • Experience building and managing a robust book of business, driving performance through operational rigor and sales acumen • Hands-on CRM experience, preferably HubSpot • Excellent communication, listening, writing, and time-management skills • Comfort working cross-functionally with sales, performance, and product teams • A track record of solving client issues quickly and thoughtfully • Strong organizational skills

🏖️ Benefits

• Competitive salary • Stock options • Health, Dental, and Vision Insurance • 401(k) employer match • Unlimited PTO (mandatory 10 days per year minimum) • Annual in-person team offsite • Unlimited book budget • Monthly Wellness Days (every third Friday of the month)