Customer Success Manager

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🔥 0 minutes ago

⚓ Rhode Island – Remote

⚓ Rhode Island – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Beeline

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round - Beeline on 2018-07

Consulting • Logistics • Marketing

Beeline is a software company that provides a cloud-based extended workforce platform and vendor management systems (VMS) for managing contingent, shift-based, and independent contract labor. Its products (Beeline Enterprise, Beeline Professional, JoinedUp by Beeline, Supplier Network, and AOR/EOR services) deliver visibility, compliance, cost control, scheduling, and analytics for organizations, staffing suppliers, and frontline workers. With decades of experience, global reach, and integrations across the contingent workforce ecosystem, Beeline focuses on helping large and mid-market companies optimize external workforce programs.

📋 Description

• Take a new MagicBlocks customer from “we just signed” to “this is converting leads better than any rep we've ever had.” • Onboarding, performance tuning, and the ongoing relationship after launch. • Own a portfolio of customers in regulated, high-stakes industries. • Run the kickoff, gather content, coordinate the CRM integration, and stand the agent up quickly. • Carry a portfolio of accounts post-launch. Health-check them and run quarterly business reviews. • Find where qualification is stalling and tune it. • Feedback loop between customers' needs and product development.

🎯 Requirements

• 3–5 years in customer success or onboarding at a B2B SaaS company. • You've owned a book of business, and you know what good looks like. • Worked with a sales-led product before. • Understand customers paid for outcomes, not features, and measure your work by their results. • Can read a conversation and tell us what's wrong. • If you've built support workflows, sales playbooks, or conversation flows before — even in a previous life — that's the muscle we want. • Comfortable with a CRM and an integration. Bonus if you've worked inside HighLevel, HubSpot, or Salesforce. • Double bonus if you've helped stand up Twilio or Calendly integrations. • You write well. Customer emails, internal updates, QBR decks. • Calm under pressure.

🏖️ Benefits

• Health, dental, and vision insurance • Life & disability insurance • 10 personal/sick days per year (available immediately) • 3 weeks vacation per year (accrued per pay period) • 401(k)