Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $148.5k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey. • Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform. • Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. • Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features. • Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement. • Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue. • Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience.

🎯 Requirements

• 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment. • Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes. • Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving. • Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably. • Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools. • Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

🏖️ Benefits

• Ownership in what you help build. • Health coverage that actually covers you. • Support for every stage of family life. • Time off that’s actually off. • Wellness for the whole you. • Invest in your future. • Monthly stipends that flex with your life. • Bonus for building together.