Community Support Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $93.5k - $128k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bellese Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Bellese Technologies is a company focused on improving the healthcare journey through civic innovation. They are not just a digital service provider, but a partner committed to supporting millions of Americans with civic tech solutions. The company prides itself on being accessible, transparent, and trusted, as evidenced by its recognition as one of the 'Top 20 Most Promising Tech Solution Providers for the Public Sector' by CIO Review Magazine. Bellese emphasizes service design, product management, data science, and software engineering, all with a focus on improving quality of care and price transparency in healthcare. Their work involves end-to-end discovery methods to create services and digital products that meet program, policy, and user needs. The company operates with a human-centered and innovative approach, ensuring their solutions are both practical and effective, especially in the public healthcare sector.

📋 Description

• Lead operational communications and support activities for the Claims team within the HQR contract • Own partner communications, shared inbox management, ServiceNow support, issue coordination, and recurring stakeholder interactions • Coordinate routine Claims communications with CMS, contractors, support organizations, and other HQR teams • Serve as a consistent point of contact for operational questions, requests, deliverables, and follow-up activities • Coordinate responses across Product, Engineering, and subject matter experts • Track partner requests, commitments, decisions, and outstanding actions through completion • Manage Claims shared mailboxes and centralized communication channels • Review, categorize, prioritize, and route incoming requests • Establish service expectations for acknowledgment, response, escalation, and closure • Support ServiceNow intake, triage, tracking, follow-up, and escalation • Distinguish support questions from defects, data issues, enhancement requests, and investigations • Monitor ServiceNow trends and report on intake volume, aging, resolution status, recurring issues, and risks • Maintain consolidated views of partner requests, support activities, communications, and open operational actions • Coordinate handoffs between Claims and other HQR teams • Prepare status information, document decisions, and track follow-up actions for recurring operational meetings • Ensure support trends and stakeholder feedback inform backlog prioritization and planning • Coordinate recurring deliverables, reporting cycles, and external dependencies • Develop and maintain templates, standard responses, procedures, escalation paths, and partner communication documentation • Identify manual processes, communication gaps, and unclear ownership and recommend improvements • Help establish measurable service standards and support knowledge transfer

🎯 Requirements

• US Citizenship or Green Card only; Bellese does not offer sponsorship • US Residency for at least the past 3 years • Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation • Experience managing customer, stakeholder, partner, community, or operational support functions in a complex organization • Demonstrated experience coordinating requests across multiple teams and stakeholders • Strong written and verbal communication skills, including the ability to translate complex issues into clear status updates and action items • Experience managing shared inboxes, ticketing systems, service desks, or comparable request-management workflows • Strong organizational skills with demonstrated ability to manage multiple concurrent requests, deadlines, and dependencies • Experience establishing processes, tracking work through completion, and identifying opportunities for operational improvement • Ability to work effectively with Product, Engineering, operations, and leadership stakeholders • Preferred: Experience with ServiceNow, Jira, Confluence, or similar workflow and knowledge-management platforms • Preferred: Experience supporting government programs, healthcare technology, data reporting, or regulated environments • Preferred: Experience working with CMS, federal contractors, healthcare quality programs, or Claims-based reporting • Preferred: Familiarity with Agile product and engineering teams • Preferred: Experience developing operational metrics, dashboards, or support reporting

🏖️ Benefits

• Remote First, Remote Only Culture • Four weeks paid time off yearly (prorated based on start date for the first year) • 10 paid floating company holidays • Flexible schedule • Work from home setup including a Macbook • Collaborative, learning environment • Medical, dental, and company-paid vision insurance • Optional HSA account with some medical plans and a company contribution • Company paid basic life and AD&D insurance coverages • Company paid short and long term life insurance • Optional critical illness and accident insurance • 401K plan with 3% safe harbor contribution • Wellness resources and virtual care • Perks Plus employee discounts