Strategic Partnership Leader

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

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Benchmark Gensuite®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Benchmark Gensuite® is an AI-forward, enterprise SaaS platform that provides integrated Environment, Health & Safety (EHS), sustainability, compliance, and quality management solutions. The platform delivers modules for incident management, inspections, CAPA, regulatory and chemical management, environmental and sustainability reporting, product stewardship, and operational safety — with embedded AI (Genny AI) and mobile/IoT integrations to automate reporting, risk assessment, and field workflows for large organizations and global enterprises.

📋 Description

• Lead end-to-end new subscriber launches and at-risk transitions, serving as the primary point of continuity and accountability • Establish clear ownership, milestones, and success metrics across the subscriber lifecycle from planning through stabilization • Develop and execute comprehensive launch strategies that align business objectives with customer success outcomes • Establish clear ownership structures, timelines, and success metrics across all launch phases • Identify and mitigate risks early, escalating issues and implementing solutions proactively • Partner closely with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams to ensure coordinated execution • Lead cross-functional alignment meetings, driving consensus on priorities, dependencies, and accountability • Break down silos and facilitate communication between teams to ensure nothing falls through the cracks • Support and enable existing team structures rather than replacing them, complement and enhance current capabilities • Manage executive-level relationships and communications with strategic/ priority subscribers • Prepare and deliver executive briefings, status updates, and business reviews • Escalate critical issues appropriately and recommend strategic solutions • Serve as a trusted advisor to leadership on complex customer situations • Establish and track key performance indicators (KPIs) and success metrics for each launch • Maintain detailed project plans, timelines, and dependency maps • Ensure accountability through clear ownership assignments and regular progress monitoring • Document lessons learned and best practices to continuously improve launch processes • Provide consistent leadership through critical transition points and key milestones • Ensure smooth handoffs between launch and steady-state operations • Monitor post-launch performance and support stabilization efforts • Build long-term strategic relationships with key subscribers

🎯 Requirements

• 5-7 years of experience in customer success, account management, program management, or related roles with demonstrated expertise in managing complex, high-stakes engagements. • Experience in EHS, ESG, or operational risk management industries. • Strong cross-functional leadership experience with ability to influence and align teams without direct authority. • Outstanding organizational and project management skills with ability to manage multiple complex initiatives simultaneously. • Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments. • Background in customer lifecycle management or customer success operations. • Familiarity with CRM systems, project management tools, and business analytics platforms. • Experience in a matrix organization or complex organizational structure.

🏖️ Benefits

• annual bonus programs • regular team-building events • off-cycle reviews to promptly recognize and reward excellent performers • engaging team activities including happy hours and exciting virtual events • actively encourage our teams to connect and build a strong, supportive, and fun rapport • safe and supportive space offered by Benchmark Gensuite Team Member Networks