Strategic Partnership Leader

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🕒 2 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

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Benchmark Gensuite®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Benchmark Gensuite® is an AI-forward, enterprise SaaS platform that provides integrated Environment, Health & Safety (EHS), sustainability, compliance, and quality management solutions. The platform delivers modules for incident management, inspections, CAPA, regulatory and chemical management, environmental and sustainability reporting, product stewardship, and operational safety — with embedded AI (Genny AI) and mobile/IoT integrations to automate reporting, risk assessment, and field workflows for large organizations and global enterprises.

📋 Description

• Lead end-to-end new subscriber launches and at-risk transitions as the primary point of continuity and accountability • Establish ownership, milestones, timelines, dependencies, and success metrics across the subscriber lifecycle • Develop and execute launch strategies aligned with business objectives and customer success outcomes • Identify and mitigate risks early, escalate issues, and implement proactive solutions • Coordinate with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams • Lead cross-functional alignment meetings and drive consensus on priorities, dependencies, and accountability • Facilitate communication between teams and support existing team structures • Manage executive-level relationships and communications with strategic and priority subscribers • Prepare and deliver executive briefings, status updates, and business reviews • Escalate critical issues and recommend strategic solutions • Advise leadership on complex customer situations • Establish and track KPIs and success metrics for each launch • Maintain project plans, timelines, and dependency maps • Monitor progress, document lessons learned, and improve launch processes • Provide leadership through critical transition points and milestones • Ensure smooth handoffs between launch and steady-state operations • Monitor post-launch performance and support stabilization efforts • Build long-term strategic relationships with key subscribers

🎯 Requirements

• 5–7 years of experience in customer success, account management, program management, or related roles • Demonstrated expertise managing complex, high-stakes engagements • Experience in EHS, ESG, or operational risk management industries • Strong cross-functional leadership and ability to influence and align teams without direct authority • Outstanding organizational and project management skills • Ability to manage multiple complex initiatives simultaneously • Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments • Background in customer lifecycle management or customer success operations • Familiarity with CRM systems, project management tools, and business analytics platforms • Experience in a matrix organization or complex organizational structure • Passion for leading transformational customer engagements and new subscriber launches • Ability to build and optimize scalable processes • Ability to solve complex, cross-organizational challenges • Ability to drive measurable business impact through strategic collaboration • Experience developing and mentoring high-performing teams

🏖️ Benefits

• Annual bonus programs • Regular team-building events • Off-cycle reviews to promptly recognize and reward excellent performers • Team activities including happy hours and exciting virtual events • Benchmark Gensuite Team Member Networks, including the Respect for Diversity Group and the Sustainability Group • Safe and supportive spaces for team members who share a common identity