Senior Configuration Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

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Benchmark Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Benchmark Analytics® was founded by a group of dedicated professionals with years of experience in law enforcement — along with deep expertise in the power of Data Science, evidence-based research and advanced technology for developing solutions proven to evolve personnel management in modern policing. With Benchmark Management System® (BMS), we close the current knowledge gaps in the marketplace by tracking, organizing and analyzing all data points associated with a police department’s sworn and non-sworn officers. We work with agencies to develop a comprehensive, top-to-bottom police force management system.First Sign® Early Intervention is the only research-based, data science-driven EIS in policing available today. First Sign leverages the world’s largest officer performance database with over 20 million records — developed in collaboration with the University of Chicago to deliver the most effective tool to identify off-track officer behavior. First Sign goes well beyond standard early warning systems by establishing benchmarks that more accurately identify levels of at-risk behavior . . . alerting you to the real need of intervention and officer support.Our Care Action Response Engine® (C.A.R.E) platform helps supervisors develop a deliberate, meaningful plan of action to help officers who have fallen off track get back on track — and out of C.A.R.E. Our mission is to transform police force management through an all-in-one, data management and early intervention system that provides a holistic view of every officer — in police departments of every size.

📋 Description

• Work within an Agile framework to iteratively configure and deploy SaaS solutions. • Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement. • Rapidly translate customer needs into configurable solutions that align with best practice. • Partner with police and government agencies to understand their workflows and operational needs. • Analyze and model business processes using BPMN to document and optimize workflows. • Document and communicate configuration changes effectively across teams. • Conduct configuration testing and validation before deployment. • Create user guides and training materials for configured solutions. • Participate in customer training sessions and knowledge transfer. • Gather and incorporate customer feedback to enhance future configurations. • Collaborate cross-functionally with project management, product, and support teams to refine implementation processes. • Maintain up-to-date documentation of configurations, system settings, and best practices. • Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner. • Ensure compliance with security, data integrity, and regulatory requirements.

🎯 Requirements

• Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively. • Proficient in JIRA, Confluence, and BPMN tools. • 1+ years of data analysis experience using SQL, Python, or other scripting languages. • Knowledgeable in data standardization, data mapping, and reporting. • Strong technical aptitude with ability to quickly learn new products and technical skills. • Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data. • Strong problem-solving skills with keen attention to detail. • Enjoys working with data, testing assumptions, and conducting exploratory data analysis. • Familiarity with Agile methodologies including Scrum and Kanban. • Experience with iterative implementation processes. • 4+ years in technology/software implementation. • 4+ years in a SaaS environment, preferably with Enterprise customers. • Experience working with government agencies or law enforcement (preferred). • 2+ years of consulting experience. • Strong customer service orientation. • Ability to interpret and communicate complex concepts clearly. • Ability to communicate concisely and persuasively with customers, product managers, and engineers. • Independent self-starter who enjoys taking on new challenges and running with them. • Thrives in collaborative, fast-paced environments. • Comfortable under pressure with high-stakes deadlines in a fast-paced environment. • Passionate about the Benchmark Analytics mission and improving outcomes in the public sector. • Bachelor’s degree preferred. • Ability to travel approximately 25% for customer meetings.

🏖️ Benefits

• Unlimited Paid Time Off. • Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone). • Summer Half-Day Fridays. • Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time. • Medical, dental, and vision plan offerings along with 401(k). • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance. • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.