Technician

Job not on LinkedIn

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Benco Dental

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Benco Dental is a leading supplier of dental products and services, providing a comprehensive suite of solutions for dental practices. Their offerings include dental supplies, cutting-edge equipment, practice solutions, coaching, and financial products designed to enhance operations and patient outcomes. With a strong focus on customer satisfaction and tailored solutions, Benco Dental aims to navigate the complexities of dentistry, helping practices grow and thrive in the competitive landscape.

📋 Description

• Provide real-time remote technical support, training, and coaching to internal technicians and dental customers through the TechConnect platform and related tools • Handle remote support requests through a queue-based system (FSM Grid/TechConnect) • Manage the dispatch board when not on TechConnect calls • Guide rookie technicians • Provide remote front-line support to dental office staff through troubleshooting, installations, and configuration • Respond to external and internal customer inquiries, ensuring contractual response times are met • Document all interactions in work orders and associated systems • Use FSM Grid to schedule Field Service Technicians and document notes in tickets

🎯 Requirements

• Must reside in the Mountain or Pacific Time Zone • Computer proficiency, including knowledge of Windows-based programs • Strong time-management and organizational skills, with the ability to prioritize and manage multiple tasks and/or projects • Problem solver, adaptable, and agile thinker • Clear communicator with active listening skills, including the ability to explain complex technical issues in simple, customer-friendly terms • Strong knowledge of dental and related equipment operation, troubleshooting, and basic repair • Understanding of networking fundamentals and working with office IT staff (Wi-Fi, firewalls, device connectivity) • Understanding of electrical systems, plumbing, and equipment calibration procedures • Knowledge of low-voltage electrical equipment installation and repair • Proficiency with remote support platforms (e.g., TechConnect, TalkDesk), mobile devices (iPads), and communication tools (FSM Grid, email, SMS) • High School Diploma or equivalent • Associate's Degree in a Technical or Vocational field • 5+ years in Dental Field Service Experience (Required) • 1-3 years in Electrical, Customer Service, Military, HVAC, Pneumatics or Software/Hardware Experience (Preferred) • 1-3 years of Technical Training Experience in the Bio-Med or Electronics Field (Preferred) • 1-3 years in a Remote Support, Help Desk, Contact Center or Teleservice Role (Preferred)

🏖️ Benefits

• Excellent Compensation Packages • Medical, Dental and Vision Benefits effective on Day 1 • 401k Package • Paid Time Off Program • Profit Sharing • Associate Discounts • Community Giveback Programs • College Tuition Savings Program • Caring Family Culture Toward all Associates • Certified as a FORTUNE Great Place to Work • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups • Family owned for 90+ years