Insurance Operations Associate

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Berry Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 140

🤝 Non-profit

📚 Education

🌍 Social Impact

Non-profit • Education • Social Impact

Berry Street is one of Australia’s largest independent family service organisations, dedicated to helping vulnerable children, young people, and families across the country. Founded in 1877, Berry Street provides a range of services including out-of-home care, family violence support, trauma services, education, and community programs. The organization is committed to social justice and diversity, advocating for early intervention and prevention through its innovative programs and research. Berry Street's work spans across various regions in Victoria, focusing on creating safe and supportive environments for those who cannot live safely in their own homes.

📋 Description

• Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets • Identify recurring patterns and proactively surface process improvements or automation opportunities • Leverage AI tools to eliminate repetitive manual tasks • Help build and refine internal SOPs and payer-specific playbooks • Monitor claims pipeline health and flag anomalies before they become revenue leakage • Coordinate with providers on missing documentation, credentialing gaps, or coding questions • Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis • Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation

🎯 Requirements

• Recent college graduate or 1–2 years of experience in healthcare billing, RCM, insurance operations, or a fast-paced ops role • Genuine curiosity about AI—you've used Claude or similar tools to actually solve problems, not just play around • Comfort with ambiguity and a bias toward action; you don't wait to be told exactly how to do something • Strong attention to detail, especially with numbers, claim data, and payer rules • Excellent written communication—you can write a clear, firm appeal letter and a concise Slack message with equal ease • Tech-forward: you pick up new tools fast and actively look for ways to automate the annoying stuff • Able to work East Coast hours (9am–6pm ET) • Bonus: experience with medical billing software, clearinghouses (e.g. Office Ally, Availity), or CPT/ICD-10 coding

🏖️ Benefits

• Opportunity to work at a mission-driven health tech startup. • Exposure to modern AI tools and platform operations. • Supportive, collaborative team culture. • Comprehensive health insurance plans, including dental and vision • Citibike membership 🚲 • Unlimited dietitian care 🍓 • Continuous learning opportunities • Compensation: Hourly ($16-$20/hour) • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work