Key Account Manager

🕒 October 7

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BESA Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1904

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

BESA Group is a UK-based trade association (The Building Engineering Services Association) representing building engineering services professionals and contractors. For more than 120 years it has developed standards, guidance, training and events to promote competence, compliance and best practice across the building engineering services sector, helping members and their customers deliver better buildings. The organisation provides membership services, advocacy, professional development and industry networking to support building engineers, operators and contractors.

📋 Description

• Manage, retain and grow BESA contractor membership within the allocated geographical area • Manage a portfolio of allocated contractor members • Build and maintain relationships with owners, directors, commercial leads, technical leads, operations leads and compliance contacts • Understand members’ businesses, priorities, challenges and use of BESA support services • Identify retention risks and act before membership renewal becomes a concern • Maintain member engagement and record activity in iMIS • Ensure members understand and access BESA support, engagement activities, certificate schemes and benefits • Identify and develop new contractor membership opportunities • Support regional growth through Member Pledge, referrals, supply chain opportunities, former members, event leads and warm introductions • Progress opportunities directly or hand them to the sales team where appropriate • Track opportunities in iMIS • Identify and support suitable Member Pledge relationships • Work with Membership Operations to clean, map, upload and tag supply chain lists in iMIS • Support conversion of supply chain contractors into full BESA contractor membership • Represent BESA at member meetings, events, sector events and engagement activities • Promote BESA as the trade body for building engineering services contractors • Identify opportunities for member stories, case studies, insights and examples of member value • Report member challenges, retention risks, market trends and growth opportunities internally • Deliver account plans, early retention-risk identification, monthly RAG reporting, new membership opportunities, signed Member Pledge relationships, supply chain growth, accurate iMIS records and weekly/monthly reporting

🎯 Requirements

• Experience in account management, key account management, membership engagement or business development • Strong relationship management skills • Ability to manage a portfolio of accounts • Ability to identify retention risk and growth opportunities • Strong communication and follow-up discipline • Commercial awareness • Experience using CRM or membership management systems • Ability to work independently across an allocated region or account base • Ability to work collaboratively with internal teams • Candidates must reside in Wales and have a strong connection to the country • Credibility, knowledge and professional networks needed to engage effectively and represent BESA across Wales • Desirable: knowledge of building engineering services, M&E, HVAC, FM or construction supply chains • Desirable: experience in a membership body, trade association or compliance-led environment • Desirable: understanding of competence, technical standards, procurement or contractor assurance • Desirable: experience supporting member retention, account growth or regional engagement • Desirable: experience with supply chain-led growth or referral-led sales

🏖️ Benefits

• Membership in BESA benefits and services, including REFCOM, VHR, SFG20 and Welplan where relevant • BESA business support services: Technical, Employment, Health and Safety, Legal & Commercial, Training & Skills • Engagement opportunities through Region & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events • Additional Certificate Schemes and wider BESA Group services where relevant • Diverse and inclusive workplace • Fully remote work arrangement

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