Key Account Manager

🕒 October 6

🇬🇧 United Kingdom – Remote

💵 £42k - £84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Develop a deep understanding of customers' businesses, strategic objectives, and operational requirements • Establish and maintain strong, long-lasting relationships with key customers • Negotiate commercial agreements and close contracts to maximize business opportunities and profitability • Provide accurate monthly sales pipeline forecasts aligned with business targets • Manage key accounts throughout the customer lifecycle, identifying opportunities to increase engagement and revenue • Identify new business opportunities and areas for growth within existing accounts • Target and develop new conquest accounts using cross-functional resources • Develop and execute account strategies aligned with customer needs and company objectives • Monitor market trends, competitor activity, and industry developments to inform sales strategies • Ensure timely and successful delivery of Carrier solutions according to customer requirements • Act as the primary point of contact for customer account management matters • Manage customer expectations and resolve complex issues to maintain and improve satisfaction • Translate customer needs into effective commercial and technical solutions • Work with internal teams to ensure sales and aftersales solutions meet or exceed expectations • Collaborate with service partners to respond to customer requirements and issues • Partner with European Product teams to ensure appropriate solutions are delivered • Work cross-functionally to support business growth and deliver a seamless customer experience • Travel for customer meetings, sales meetings, and industry events

🎯 Requirements

• Degree-level education is desirable but not essential • Minimum of 5 years' experience in a Key Account Manager, Account Manager, Sales Manager, or similar commercial role • Experience within the transport refrigeration industry is highly desirable • Strong commercial and customer relationship management experience • Good technical knowledge would be an advantage • Excellent listening, negotiation, and presentation skills • Strong interpersonal and conflict-resolution skills • Excellent verbal and written communication abilities • Strong commercial awareness and customer-focused approach • Ability to manage multiple projects, priorities, and customer relationships simultaneously • Proficient in CRM systems, such as Salesforce, and Microsoft Office, particularly Excel • Strong collaboration skills with the ability to work effectively across functions and teams • A proactive, results-oriented approach with the ability to work independently and as part of a team • Remote-based with occasional travel to the Carrier head office in Warrington • Willingness to travel frequently for customer meetings, sales meetings, and industry events • Some overnight stays will be required

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Competitive total rewards package • Other benefits and well-being programs, varying by role and location • Support for employees’ health, security, and success

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