Support Specialist – Freelance

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Beside

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Beside is an AI-powered conversation memory and assistant platform that acts as an always-on receptionist and meeting companion for businesses. It answers calls and texts, records and transcribes phone and desktop meetings, summarizes conversations, surfaces action items, and automates follow-ups. Available as mobile and desktop apps with integrations to CRMs, calendars, and other business tools, Beside is offered as a subscription SaaS product aimed at teams and small-to-medium businesses to reduce missed opportunities and streamline customer interactions.

📋 Description

• Respond to users via chat and email with clarity, empathy, and expertise • Triage incoming issues and escalate intelligently with structured repro steps, logs, and context • Guide users through key workflows across our platforms • Ensure SLA compliance = deliver fast, reliable resolutions that help users operate their business smoothly • Help absorb volume spikes during peak periods • Collaborate in a public, written-first environment • Share discoveries with transparency and precision

🎯 Requirements

• Native-level English (written and spoken) • US-compatible time zone • Excellent written communication - clarity, tone, and structure • Strong customer-facing experience • Comfortable investigating complex, multi-layer issues (logs, repro steps, product behaviors) • Comfortable working independently • Startup, telecom, AI, or consumer app experience • Written French and/or Spanish (bonus)

🏖️ Benefits

• Weekend availability • Work independently during weekend/OOO shifts with minimal direct oversight