Senior Product Operations Manager

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Bestow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

Fintech • Insurance • SaaS

Bestow is a leading life insurance SaaS platform provider that offers innovative technology solutions for life and annuity insurance carriers. By providing tools such as digital applications, customizable underwriting engines, and comprehensive customer portals, Bestow helps streamline the entire insurance process from quoting to policy administration. The company focuses on enhancing the speed and efficiency of insurance operations, enabling carriers to launch new products swiftly and optimize their customer service capabilities.

📋 Description

• Lead ongoing improvements to the Product Development Lifecycle (PDLC) — the processes, rituals, and tooling Product Managers rely on every day — in direct support of Product Management leadership and its goal of maximizing team output and product quality. • Own the product roadmap: the tooling systems, infrastructure, and governance that keep our roadmap complete, accurate, and visible to every stakeholder who depends on it. • Partner directly with Product Management leadership to identify bottlenecks and friction in the PDLC and design solutions that improve PM velocity, quality, and consistency. • Build and maintain "ready-to-develop & prioritized" backlog standards, and help enforce PRD quality before products move into development. • Lead process enablement: templates, playbooks, RACI, and rituals that scale with the team. • Architect and maintain our product operations technical stack, engineering robust configurations in Jira/Confluence and developing automated system integrations. • Identify and implement AI-powered tools and workflows that meaningfully speed up PM work — requirements drafting, backlog grooming, synthesis of customer insight — with an eye toward measurable efficiency gains. • Establish governance standards for roadmap data (date confidence levels, field hygiene, update cadence) across all PMs. • Ensure the roadmap is complete, accurate, and easily accessible to key stakeholders. • Build reporting/dashboards giving leadership visibility into roadmap health and delivery risk via native Jira dashboards and *new* AI-built dashboards. • Collaborate with TPM and Implementation Managers to ensure release operations are delivering on our roadmap commitments to customers. • Work with Product leadership to plan and facilitate team-wide events (e.g., product all-hands, onsites, monthly product reviews, etc.), handling logistics and coordination so the team can focus on the content and connection. • Own the function-specific onboarding experience for new product managers • Define and track metrics on Product team performance and process health. • Provide Product leadership regular visibility into capacity and process health.

🎯 Requirements

• Bachelor's degree or higher • Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies • Extensive experience with product management and collaboration tools: • Must have: Jira/Confluence, Claude (or other leading AI system) • Good to have: Jira Product Discovery, Cursor, Notion • Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality • Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment • Experience leading or actively contributing to a team's shift toward AI-native ways of working — identifying where AI genuinely changes the shape of a workflow versus where it's just noise, and helping a team adopt it with real discipline. • Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership • Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment • Experience with resource planning, capacity management, and budgeting processes to optimize team efficiency and product delivery • Possess a strong data-driven approach to product operations having developed metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness

🏖️ Benefits

• Competitive salary and equity based on role • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs • 100% paid-premium option for medical, dental, and vision insurance • Lifestyle stipend to support your physical, emotional, and financial wellbeing • Flexible work-from-home policy and open to remote • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting • Employee-led diversity, equity, and inclusion initiatives