Issues & Program Manager, Product Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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OnePay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

🏦 Banking

₿ Crypto

💰 $300M Series unknown on 2025-01

Fintech • Banking • Crypto

OnePay is a U. S. -based financial technology company that provides consumer-facing banking and payment products through partner banks. The app offers checking/savings with early pay and high-yield savings, a credit-builder program and secured Builder Mastercard, a CashRewards card with Walmart-focused cashback, investing and cryptocurrency trading, a digital wallet, pay-later options, and free tax filing for customers. OnePay partners with Coastal Community Bank, Lead Bank, Synchrony, and other providers for banking, card issuance, lending, and custody services; it is not itself a bank.

📋 Description

• Own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure • Partner across Product, Engineering, Legal, Compliance, and Operations to deliver new features • Build and continuously improve processes — including automation and AI tooling • Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations • Manage relationships with partners, including banking and strategic partners

🎯 Requirements

• 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology • Experience working on issues management, or regulatory compliance, or risk-adjacent projects • Strong interest in leveraging AI to improve execution • Strong data skills— you can pull and interpret reports, build your own dashboards • Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams • Strong communication and executive presentation skills • Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward

🏖️ Benefits

• Competitive base salary, stock options, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for growth • A high-growth, mission-driven, inclusive culture where your work has real impact