Senior Director, Global Content & Product Operations

🕒 July 17

🏄 California – Remote

🏄 California – Remote

💵 $260k - $285k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iHerb

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🧘 Wellness

eCommerce • Retail • Wellness

iHerb is an online retailer founded in 1996 that provides a curated selection of health and wellness products to consumers worldwide. The company focuses on vitamins, natural supplements and remedies, sports nutrition, natural and dry foods, and environmentally friendly goods, with a mission to make health and wellness accessible, affordable, and convenient. iHerb operates as an e-commerce business with a retail focus and emphasizes customer experience and a values-driven company culture.

📋 Description

• Oversee and scale the day-to-day operations of our core teams: Content Operations, Product Content Onboarding, and Translation/Localization. • Map and re-engineer end-to-end workflows to eliminate bottlenecks, establish clear SLAs, and drastically reduce the time it takes to get product content and listings live globally. • Build data-driven dashboards to track operational KPIs. • Identify, pilot, and deploy AI-enabled workflows and automated tools to modernize production. • Partner with Product and Technology teams to optimize and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS). • Serve as the central operational bridge between commercial business goals and technical product/engineering roadmaps.

🎯 Requirements

• 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields • Proven track record of managing high-volume, digital production pipelines • Hands-on experience identifying, testing, and deploying AI-enabled tools, automation, or machine-translation pipelines in a production environment • Experience administering or optimizing enterprise CMS, PIM, or TMS platforms. • Certifications or extensive practical experience in process improvement (Lean, Six Sigma, Agile). • Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. • MBA or advanced degree preferred.

🏖️ Benefits

• Professional development opportunities • Flexible work arrangements