Collections Agent

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Better Health Partnership

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2007

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

Better Health Partnership is a regional health improvement collaborative based in Northeast Ohio, led by community stakeholders from various sectors. The organization focuses on advancing system-level change to achieve exceptional health value and eliminate health disparities. By fostering collaboration across sectors, Better Health Partnership addresses the social determinants of health, improves health outcomes for individuals with chronic conditions, and closes equity gaps. It connects patients with necessary healthcare and social services, such as housing and food resources, through initiatives like the Better Health Pathways HUB. The organization emphasizes data-informed improvements, shared learning, and equitable population and community health.

📋 Description

• Contact members with 61+ day outstanding balances to resolve past-due accounts • Work assigned accounts and follow the established collections workflow • Contact members with inactive VR accounts, including members inactive for 90+ days • Follow up on Never Started / Need Return accounts and determine appropriate next steps • Collect outstanding balances and process payments according to company procedures • Explain balances, payment expectations, and resolution options • Escalate accounts requiring additional review or assistance • Contact members about equipment that needs to be returned • Explain return requirements and assist members through the return process • Coordinate return-label requests and follow up on unreturned equipment • Apply appropriate non-return charges under company policy • Document every member interaction, including call outcomes, payment information, return status, and next steps • Maintain account notes, update statuses and tracking information, and follow up according to assigned timelines • Make outbound calls regarding balances, payments, inactive services, and equipment returns • Handle difficult or sensitive conversations professionally and empathetically • Answer member questions and explain next steps clearly

🎯 Requirements

• Previous experience in collections, customer service, healthcare, billing, or a similar role preferred • Comfortable making a high volume of outbound calls • Strong verbal and written communication skills • Excellent attention to detail and documentation skills • Comfortable discussing balances and requesting payment from members • Able to handle difficult conversations professionally • Strong follow-through and ability to manage multiple systems • Application form asks whether the applicant is located in the United States