Senior Manager – Provider Experience

🕒 July 28

🏄 California – Remote

🏄 California – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives • Provide people management, coaching, and support to drive team effectiveness and growth • Establish clear roles, responsibilities, and ways of working • Lead initiatives improving the end-to-end provider experience and engagement • Define Provider Experience ownership and transition provider-related work to appropriate teams • Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management • Develop scalable process improvements for provider support and internal coordination • Represent Provider Experience across internal stakeholders and build cross-functional relationships • Develop provider advocacy and feedback mechanisms • Improve the provider journey and experience • Develop reporting and insights using Help Scout, Looker, and other tools • Analyze provider feedback and operational data to identify trends and inform decisions • Translate data into actionable insights for continuous improvement and business decisions

🎯 Requirements

• 7+ years of experience, with at least 3 years in direct management • Senior Manager-level experience with a track record of leading and developing teams • Strong people management skills, with the ability to coach and support team members at different experience levels • Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics • Strong operational mindset with experience building or improving processes and systems • Proven ability to work cross-functionally and influence stakeholders • Comfortable navigating ambiguity and building within evolving or undefined areas • Analytical thinker with experience using data and reporting to inform decision

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers • Performance bonus