Senior Manager, Psychiatric Operations

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🔥 30 minutes ago

🏈 Alabama, North Carolina, +5 more states – Remote

🏈 Alabama – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Lead a team conducting audits and reviews of provider activity and clinical documentation • Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance • Provide actionable, constructive, clinically informed feedback to psychiatric providers • Partner with Legal, Compliance, Credentialing, and Patient Safety teams on regulations and professional standards • Monitor evolving telehealth, prescribing, and psychiatric practice regulations and communicate changes • Develop provider relationships to improve engagement, satisfaction, retention, and platform success • Identify provider trends and recommend operational improvements • Directly manage and develop Psychiatry Operations team members • Establish priorities, workflows, performance expectations, and operational goals • Coach and mentor team members through complex clinical and operational scenarios • Support workforce planning, hiring, onboarding, and development • Monitor KPIs, quality metrics, provider engagement data, and operational trends • Use data-driven decisions to optimize provider experience, member outcomes, and operational efficiency • Lead or contribute to strategic psychiatric care, provider support, quality assurance, and risk mitigation initiatives • Develop scalable operational processes for psychiatric offerings • Serve as clinical subject matter expert for psychiatric care delivery and medication management workflows • Collaborate with Product, Engineering, AI, and Clinical Operations on platform enhancements • Provide clinical guidance on products, tools, workflows, and technology initiatives • Support adoption of AI-enabled workflows and quality initiatives • Collaborate with Marketing, Communications, and Public Relations • Participate in provider-facing webinars, training events, educational content, and media opportunities • Maintain a small psychiatric client caseload of approximately 2–3 clinical hours per week • Support insurance and payer-related quality initiatives

🎯 Requirements

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing • Minimum 5 years of post-licensure clinical experience in psychiatric assessment, diagnosis, and medication management • Demonstrated leadership, supervisory, or management experience • Strong understanding of psychiatric prescribing, risk assessment, documentation standards, and clinical quality management • Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns • Strong analytical and problem-solving skills • Excellent written, verbal, and presentation skills • Ability to collaborate with clinical, operational, legal, product, and executive stakeholders • Comfortable working in a fast-paced, high-growth technology environment • Ability to manage competing priorities and drive projects to completion • Passion for improving access to mental healthcare through innovation and technology • Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, or TX • Experience delivering psychiatric services via telehealth preferred • Experience supporting or supervising other psychiatric providers • Experience in healthcare operations, quality assurance, utilization management, or clinical leadership • Experience with large provider networks or digital health organizations • Familiarity with state and federal telehealth and prescribing regulations • Experience supporting AI-enabled healthcare initiatives or healthcare technology products • Previous experience with UpLift or similar virtual care platforms

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program, including free therapy and employee wellness • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers • Performance bonus • Travel expenses covered for required office visits and company-wide offsite • Reasonable accommodations for employees unable to travel under unique circumstances