Customer Operations Manager

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Frida

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Frida is a company focused on providing innovative health and wellness products primarily for new and expecting parents. Their offerings include products under the brand names Frida Baby, Frida Mom, and Frida Fertility, which cater to the needs of babies, mothers, and those trying to conceive, respectively. Known for unique solutions like the NoseFrida SnotSucker, Frida aims to make parenting more manageable with practical tools such as postpartum recovery kits, pregnancy support essentials, and fertility aids. Frida's mission revolves around preparing parents for the realities of parenthood with simple yet effective products.

📋 Description

• Own the day-to-day operational execution of Walmart’s business as the primary supply chain partner and point of contact for retailer replenishment and operations teams • Build relationships through recurring business reviews and operational meetings to improve service levels, inventory health, and supply chain performance • Partner with Sales on new item launches, promotional events, assortment changes, modular resets, and seasonal initiatives • Monitor purchase orders, replenishment, and inventory flow to ensure timely fulfillment and strong in-stock performance • Monitor and optimize In Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy • Analyze retailer and internal supply chain data, identify risks and trends, and develop action plans • Partner with Demand Planning and Supply Planning to improve forecast accuracy, inventory availability, and replenishment execution • Translate customer needs into actionable plans and align internal teams • Lead cross-functional initiatives with Sales, Planning, Logistics, Customer Service, Marketing, and Operations • Drive accountability for timely resolution of operational issues and successful business initiatives • Improve reporting, streamline processes, and increase visibility across Walmart’s supply chain operations • Develop and implement scalable reporting, tools, and process improvements to increase efficiency, reduce costs, and strengthen retailer relationships

🎯 Requirements

• Bachelor’s degree in Business, Supply Chain Management, or a related field • 5+ years of experience in customer operations, supply chain, logistics, or retailer-facing operations within a CPG or consumer products environment • Experience supporting large national retailers in customer operations, replenishment, order management, customer supply chain, or sales operations is strongly preferred • Strong understanding of retail replenishment, inventory management, forecasting, and supply chain execution • Proven ability to analyze complex data and translate insights into actionable business recommendations • Experience partnering cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Operations • Track record of driving projects, improving processes, and delivering results • Advanced Excel skills required • Experience with Power BI, Tableau, ERP systems, and retailer reporting tools is preferred • Excellent communication, relationship-building, and problem-solving skills • Six Sigma or continuous improvement experience is a plus

🏖️ Benefits

• Comprehensive medical, vision, and dental plan options • Employer paid life insurance • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, Cancer Coverage, and more • FSA & HSA • 401k matching up to 4% with immediate vesting • Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, floating holidays, and a birthday day off • Pregnancy and parental leave • Weekly wellness programming in-office • Dog friendly office • Learning & development opportunities for professional and personal growth • Company-wide events & outings • Day of Service and volunteer opportunities • Exclusive employee product discounts