Program Manager

🔥 14 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Beyondsoft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

💼 Consulting

Cloud Computing • Cybersecurity • Consulting

Beyondsoft is a global consulting firm specializing in IT services, particularly in cloud adoption and transformation. They offer a wide array of services including digital strategy, cloud migration, modern workplace solutions, data and AI modernization, agile operations, and cybersecurity. With expertise in supporting various industries, Beyondsoft focuses on delivering tailored solutions that enhance productivity and drive operational efficiency for their clients.

📋 Description

• Lead end-to-end localization programs across multiple languages and content types • Develop and manage project plans, timelines, dependencies, risks, budgets, and resource requirements • Liaise between business stakeholders, product and engineering teams, localization vendors, and internal partners • Gather, document, and validate business and functional requirements, including BRDs, FSDs, process flows, and system requirements • Translate business and localization needs into scalable process or system solutions • Lead scenario-based UAT across platforms and workflows • Coordinate defect tracking, triage, retesting, and resolution • Drive release readiness by validating workflows, dependencies, risks, approvals, and go-live requirements • Lead responses to localization, workflow, system, and vendor-related incidents or escalations • Perform root-cause analysis and coordinate corrective and preventive actions • Manage localization vendors, translation requests, delivery timelines, quality expectations, and SLA performance • Oversee request triage and day-to-day tracking • Analyze workflows, identify operational gaps, and implement process improvements through standardization, automation, AI, SME review, and quality feedback • Support localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and related workflow tools • Develop and execute change-management plans • Create training materials, process documentation, stakeholder communications, and adoption plans • Partner with reporting teams to develop and maintain operational dashboards • Communicate project status, risks, delays, decisions, and changes throughout the program lifecycle • Incorporate stakeholder feedback, lessons learned, and evolving business needs into improvements • Stay current on localization technologies, AI-assisted translation, automation opportunities, and industry best practices

🎯 Requirements

• Bachelor’s degree in Translation, Linguistics, Communications, Business, Project Management, or a related field • 5+ years of experience in localization program management, business operations, vendor operations, or a related program-management role • Strong understanding of localization processes, workflows, tools, and methodologies • Experience gathering and documenting business or functional requirements and translating them into process or system solutions • Experience leading UAT, defect triage, release-readiness activities, or workflow validation • Experience managing cross-functional projects involving business, product, engineering, operations, and external vendors • Ability to manage incidents, escalations, risks, dependencies, and competing priorities • Experience managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs • Strong analytical, organizational, problem-solving, and attention-to-detail skills • Excellent written and verbal communication skills • Proficiency with Azure DevOps, Jira, Asana, or Trello • Familiarity with localization platforms or CAT/TMS tools such as GlobalLink, SDL Trados, Phrase, or memoQ • Ability to work independently and manage multiple programs simultaneously in a fast-paced environment • PMP, Agile, Scrum, or related certification preferred • Experience creating BRDs, FSDs, process maps, training materials, and change-management communications preferred • Experience with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting preferred • Knowledge of internationalization (i18n) and localization (L10n) best practices preferred • Experience with MT, MTPE, or translation-quality evaluation preferred • Experience applying generative AI, AIGC, or Large Language Models to localization workflows preferred • Experience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps preferred • Experience managing localization for cloud products, technical documentation, data centers, or training content preferred • Experience supporting global product releases or large-scale enterprise localization programs preferred

🏖️ Benefits

• 15 days per year of Paid Time Off (PTO) • 8 paid holidays + 1 personal floating holiday • 401(k) retirement plan with company match • Medical, dental, and vision insurance • Health savings account (HSA) • Short-term and long-term disability • Employee assistance plan (EAP) • Basic life and AD&D insurance • Health care flexible spending account • Dependent care flexible spending account • Commuter benefits • Voluntary accident & critical injury coverage • Voluntary long-term care coverage • Voluntary life and AD&D insurance • Continuous learning, growth, and training • Focus on employee satisfaction and work/life balance