Senior Director, L2C Process Owner

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Own the Lead-to-Cash (L2C) roadmap and make final prioritization decisions across workstreams • Decide sprint priorities and approve mid-quarter roadmap changes • Lead and develop two L2C Business Partners responsible for business-request intake, solution reviews, and process documentation • Chair monthly L2C Governance Team meetings and escalate unresolved priority conflicts to executive leadership • Maintain the end-to-end L2C process map and key handoffs between workstreams • Set targets and drive improvement for end-to-end L2C process KPIs • Track intake-to-decision time, roadmap stability, and adherence to prioritization rules • Identify inefficiencies and handoff gaps, propose process changes with business cases, and turn them into prioritized actions • Develop and maintain relationships with key customers to understand their business drivers • Provide L2C process input to acquisition integration plans • Coordinate communication of process and system changes with GTM Enablement, Workstream and Business Leads, and Solution Delivery • Own the L2C Governance Policy • Work autonomously and execute next steps and deliverables

🎯 Requirements

• Demonstrated experience analyzing and optimizing processes • Customer-centric problem-solving and effective cross-functional collaboration • Proficiency in Salesforce CRM and CPQ, including integration with ERP and billing systems such as NetSuite • Bachelor’s Degree required; Master’s Degree/MBA is a plus • 10+ years in GTM, L2C operations, or business systems in a SaaS company • 3+ years owning prioritization or product ownership for Salesforce-based L2C processes, including CPQ, order management, and billing • 2+ years of people management experience • Proven ability to influence senior executives and drive cross-functional decisions • System, documentation, and project management experience • Business acumen • Excellent communication skills and ability to share ideas and best practices • Proactive approach to continuous improvement and innovation • Understanding of how technology implementation affects the business • Nice to have: business process mapping experience • Nice to have: Jira ticketing experience • Nice to have: familiarity with AI and agent capabilities within and outside Salesforce • Nice to have: proficiency with computer and information technology • Nice to have: knowledge of process engineering software systems • Nice to have: strong presentation skills • Nice to have: cross-functional/cross-geography team experience

🏖️ Benefits

• Culture of flexibility, trust, and continual learning • Growth recognition and development opportunities • Diversity and inclusion-focused workplace culture

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