Field Application Scientist, CA Region

Job not on LinkedIn

🕒 July 29

🇺🇸 United States – Remote

💵 $83k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 18%

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Logo of BICO

BICO

501 - 1000 employees

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

BICO is a global life-science technology company that provides lab automation instruments, software, and biomaterials for research and development. Its portfolio includes automated workstations, lab automation software (notably the Green Button Go Suite), liquid-handling and single-cell dispensing technologies, 3D bioprinters and 3D cell-culture products, imaging solutions, and mixing/dispensing tools used across drug discovery, genomics, cell line development, tissue engineering and other life-science applications. BICO reports tens of thousands of instruments in the field and thousands of customer publications and positions itself as a provider of standalone and end-to-end lab automation solutions for pharmaceutical, biotech and academic labs.

📋 Description

• Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation • Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field • Support customers and internal teams with technical documentation, training materials, and accurate records of support activities • Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience • Provide after-sales customer support across North America • Strengthen technology adoption, customer satisfaction, and long-term customer success

🎯 Requirements

• Bachelor’s degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field • Hands-on experience in single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development highly desirable • Strong scientific communication and training skills • Ability to explain complex applications to diverse customer audiences • Independent, proactive, solution-oriented mindset • Willingness to travel extensively and support customers across multiple countries • Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training preferred • Ability to work confidently across biology, chemistry, physics, and engineering topics • Fluent English required • Commercial awareness and business understanding while remaining focused on after-sales support and customer success

🏖️ Benefits

• Competitive salary and benefits package • 401K with company match • PTO • Health Benefits • Investment in Professional and Personal Development • Professional development through exposure to diverse applications, customers, and global markets • High autonomy and direct impact on customer success, scientific adoption, and service quality

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