Director of Customer Onboarding

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $165k - $195k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

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Bidgely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

💰 $18M Venture Round - Bidgely on 2023-07

Energy • Artificial Intelligence • SaaS

Bidgely is an energy analytics company that provides utilities and energy providers with AI-powered software for customer energy insights, meter data analytics, and appliance-level energy disaggregation (non-intrusive load monitoring). Its platform uses machine learning to analyze smart meter and IoT data to enable customer engagement, demand response, energy efficiency programs, and distributed energy resource (DER) planning. Bidgely sells to enterprise utility customers as a B2B SaaS solution focused on improving customer experience and operational energy programs.

📋 Description

• Lead and manage a team of Technical Program Managers • Own methodology and delivery outcomes for Bidgely's North America implementation portfolio • Hire, onboard, coach, and manage performance for Technical Program Managers • Build career development paths and run structured performance review and coaching cadences • Staff TPMs based on program complexity, customer profile, and development needs • Build a culture of ownership, technical rigor, and customer-first delivery • Own cost tracking and on-budget delivery across active projects • Maintain visibility into program health and intervene on at-risk or executive-visibility accounts • Serve as the senior escalation point for sales and customer escalations across North America • Personally lead select high-complexity or strategic engagements • Contribute to contract reviews, statements of work, shortlists, and change orders • Represent Customer Onboarding in executive business reviews and strategic-account sales presentations • Continuously improve implementation methodology, tooling, and training curriculum across North America • Train and oversee training for Bidgely, systems integrators, and customer teams • Partner with R&D and Product Management on platform and tooling direction • Work with Systems Integrator partners on complex, multi-party engagement strategy • Partner with Sales leadership on deal structuring and capacity planning

🎯 Requirements

• 11–15 years of program or project management experience at a SaaS company • Experience directly managing a team of program or project managers or solution consultants • Track record owning delivery outcomes for a portfolio of large, complex, high-touch enterprise customers • Experience hiring, coaching, and developing program or project managers • Experience owning project financials, including budget, margin, and cost tracking • Experience working with globally dispersed customers and teams • Experience with Agile software development methodologies and cloud-based B2B implementations • Strong executive presence, with experience presenting to and influencing senior customer and internal stakeholders • Excellent written and verbal communication skills • Highly organized, collaborative, and proactive, with a customer-first mentality • Prior experience as a Senior Technical Program Manager or Program Manager before moving into people management preferred • Passion for or experience within the energy or energy efficiency sector preferred • PMP certification preferred • Authorized to work in the United States without visa sponsorship

🏖️ Benefits

• Medical, Dental, and Vision insurance from day one • HSA, FSA, and DCFSA plans • 401(k) plan • Flexible paid time off • Annual wellness stipend • Annual professional development stipend • Paid parental leave • Mental health and wellness resources for you and your family • Preferred pricing on entertainment, technology, and insurance products • Access to mentorship from experienced industry leaders • Remote-friendly scheduling built around how you work best • Paid time to volunteer for causes you care about • Growth potential at a fast-scaling company • Collaborative environment • Hands-on exposure to AI, machine learning, and data platforms • Discretionary annual bonus • Equity