Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Logo of Clario

Clario

5001 - 10000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-10

Healthcare • Consulting • Logistics

Clario is a company specializing in accelerating clinical trials from initiation to implementation through advanced technologies and services. Since 2018, Clario has revolutionized endpoint analyses in clinical trials by integrating over 30 artificial intelligence-enabled solutions across more than 600 active trials, enhancing data quality and patient privacy while expediting data collection processes. Clario provides a comprehensive clinical trial management platform, offering solutions such as eCOA, cardiac safety, medical imaging, precision motion, and respiratory services in various therapeutic areas including oncology, cardiology, and neurology. Known for its global reach, Clario supports clinical trials in over 100 countries with a strong focus on decentralized and hybrid trial models. The company's commitment to patient safety and innovation is reflected in their over 26,000 trials and involvement in numerous new drug approvals.

📋 Description

• Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations • Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts • Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities • Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement • Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth • Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment • Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams • Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred • Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships • Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes • Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail • Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams • Ability to work remotely within the United States and travel periodically for client or business meetings

🏖️ Benefits

• Competitive compensation • Health, dental, and vision coverage • 401(k) retirement plan with company match • Paid time off and company holidays • Wellness programs and Employee Assistance Program • Flexible remote work options

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